Bilingual (English/Spanish) Intake Representative

Bilingual (English/Spanish) Intake Representative

Job Description Are You Ready to Change Lives? If you are a passionate, empathetic bilingual professional looking to make a direct, positive impact in our local community, this is the role for you! It can't hurt to mention that once trained, you'll have the opportunity to work from home part of the week!

PrideStaff is recruiting on behalf of a leading non-profit organization in West Palm Beach, seeking a driven Bilingual (English/Spanish) Intake Representative. In this role, you will act as a vital advocate and navigator—assessing consumer needs, guiding individuals through the Medicaid application process, and connecting residents with life-changing community resources and support programs.

If you thrive in a fast-paced environment and want your daily work to genuinely empower others, we want to connect with you!

What You'll Do 1. Advocate & Guide

• Serve as a primary point of contact for individuals needing access to critical community assistance and long-term care resources.
• Guide consumers and families step-by-step through the entire Medicaid eligibility and enrollment lifecycle until coverage is active.
• Assist clients in obtaining necessary medical documentation and navigating eligibility applications seamlessly.

2. Assess Needs & Coordinate Care

• Conduct official program screenings and intake assessments to prioritize service eligibility and uncover vital client needs.
• Collaborate with partner agencies and state stakeholders (such as DCF) to ensure transparent, seamless access to care.
• Empower consumers by clearly explaining program policies, requirements, and next steps in both English and Spanish with clarity and deep empathy.

3. Workflow Management & Compliance

• Effectively track application progress, maintain accurate digital records, and ensure all client profiles meet compliance and confidentiality standards.
• Maintain responsive, 48-hour standards for all client communications and deliver exceptional customer service across all interactions.

What You Bring to the Table Education & Experience (Must meet one of the following):

• Bachelor’s Degree from an accredited college or university OR
• Associate’s Degree + minimum of 1 year of experience as an intake specialist, caseworker, case manager, or in a human services role OR
• High School Diploma / GED + minimum of 2 years of experience as an intake specialist, caseworker, case manager, or in a related human services position.

Knowledge, Skills & Abilities:

• Bilingual Fluency (Required): Fluent in both English and Spanish (written and spoken) to effectively communicate with, assess, and guide diverse client populations.
• Compassionate Communicator: Exceptional active listening skills with the ability to maintain calmness, empathy, and professionalism in high-touch situations.
• Detail-Oriented & Organized: Strong time management skills with a proven track record of managing multi-step workflows and meeting deadline goals.
• Tech-Savvy: Proficient in Microsoft Office Suite (Word, Excel, Outlook), data management software, and web-based research tools. (Paid specialized state training will be provided to the hired candidate!)
• Regulatory Aptitude: Ability to read, interpret, and apply state procedures, program rules, and strict privacy regulations.

Ready to Make a Difference? Apply Today! Take the next step in your career with an organization that truly values community impact.

Hybrid role with great benefits