Ratings & Reviews Coordinator

WORK LOCATION: Freemont MI
WORK SCHEDULE: FT / M-F 1st shift
Position Summary
The Ratings & Reviews Coordinator is responsible for the administration, tracking, and processing of consumer ratings and reviews across. This role manages weekly data imports, monitors workflow progress, processes ratings and reviews according to established procedures, and serves as a liaison between team members and leadership for issue resolution and escalations.
The position requires strong attention to detail, organizational skills, and the ability to follow defined processes while ensuring timely completion of Ratings & Reviews activities.
Key Responsibilities
Ratings & Reviews Processing
Process consumer ratings and reviews in accordance with established business rules and procedures.
Review and manage incoming ratings and reviews for assignment, routing, and completion.
Ensure timely and accurate processing of all Ratings & Reviews cases.
Maintain compliance with company policies, regulatory requirements, and data privacy standards.
Escalate complex issues or concerns to leadership as appropriate.
Weekly Import Administration
Complete weekly Ratings & Reviews data downloads and imports.
Validate imported records for accuracy, completeness, and duplicate entries.
Maintain Ratings & Reviews tracking files and supporting documentation.
Identify and resolve data discrepancies in accordance with established procedures.
Support reporting and record maintenance activities related to Ratings & Reviews.
Workflow Monitoring & Coordination
Monitor team progress and completion of assigned Ratings & Reviews work.
Track aging, pending, and overdue reviews and follow up as needed.
Communicate status updates and workload concerns to leadership.
Team Support & Communication
Serve as the first point of contact for Ratings & Reviews process questions.
Route questions, exceptions, and escalations to the appropriate Supervisor.
Provide process guidance based on established procedures and work instructions.
Collaborate with supervisors and team members to ensure consistent execution.
Qualifications
High school diploma or GED required.
Strong attention to detail and organizational skills.
Proficient with Microsoft Excel
Ability to follow documented processes with a high degree of accuracy.

Apolis is in an effort to help promising individuals realize their dreams by helping them build their careers and lives. We believe in promoting a culture of kindness, diversity, opportunity, and support. If we can’t help you, we will find someone who can.
Our growth is the product of over 30 years of experience in analyzing our clients’ needs and evolving our approach to IT and consulting solutions.