Parts Sales & Warehouse Associate

Job Summary

Founded in 1966, Fuller Engineering has grown to become one of Indiana’s most trusted engineering sales firms. Our busy, customer-focused engineering firm is seeking a dependable, detail-oriented Parts Sales & Warehouse Associate to join our team. This hands-on role combines customer service and HVAC parts sales with inventory management, shipping, receiving, and warehouse organization.

The Parts Sales & Warehouse Associate works closely with customers, vendors, and our sales and service teams to help identify the right parts, process orders accurately, and keep materials moving efficiently. The ideal candidate enjoys helping customers, solving problems, and balancing computer-based work with hands-on warehouse responsibilities.

Responsibilities & Duties

Parts Sales & Customer Service

·         Assist customers and internal service technicians with parts inquiries, pricing, availability, and order status.

·         Research and identify HVAC replacement parts using equipment information, manufacturer resources, and vendor support.

·         Prepare parts quotes, enter sales orders, and follow up on open quotes and customer requests.

·         Communicate product availability, lead times, backorders, and order updates clearly and promptly.

·         Coordinate with accounting to ensure accurate billing information and supporting documentation.

·         Build positive relationships with customers through responsive, professional service.

Purchasing & Vendor Coordination

·         Place and track parts orders with vendors in accordance with company purchasing procedures.

·         Coordinate with suppliers on pricing, availability, delivery schedules, and order discrepancies.

·         Assist with returns, warranty claims, and related documentation.

·         Work with sales and service teams to prioritize urgent parts needs and communicate potential delays.

Warehouse, Shipping & Receiving

·         Receive incoming shipments and verify quantities, part numbers, and condition against purchase orders and packing slips.

·         Document and resolve shipping discrepancies, shortages, and damaged goods.

·         Pick, pack, and prepare orders for customer pickup, shipment, or internal service use.

·         Label and store parts in designated locations to support accurate and efficient order fulfillment.

·         Maintain a clean, organized warehouse and follow company safety procedures.

·         Use material-handling equipment only as trained and authorized.

Inventory Management & Team Support

·         Maintain accurate inventory transactions and records in the company’s software system.

·         Assist with cycle counts, physical inventory counts, and investigation of inventory discrepancies.

·         Monitor stock levels and communicate replenishment needs and potential shortages.

·         Coordinate with sales, service, and accounting teams to keep parts orders and inventory records aligned.

·         Identify practical improvements to parts handling, order accuracy, and warehouse organization.

·         Assist with other parts department and warehouse responsibilities as needed.

Qualifications & Skills

·         High school diploma or equivalent preferred.

·         Two or more years of parts sales, customer service, warehouse, or distribution experience preferred.

·         Previous experience in an HVAC, mechanical contracting, or related technical-service organization preferred.

·         Familiarity with HVAC equipment, replacement parts, and manufacturer parts resources is a plus.

·         Experience with Sage 100 accounting or inventory software preferred.

·         Comfort using computers, email, Microsoft Office, and order-entry or inventory systems.

·         Strong attention to detail when working with part numbers, quantities, pricing, and inventory records.

·         Excellent customer-service and communication skills.

·         Ability to organize work, manage competing priorities, and follow through on customer and team requests.

·         Ability to work independently while collaborating with customers, vendors, and internal departments.

·         Dependable, proactive, and safety-conscious approach to daily work.

Work Environment & Physical Responsibilities

This position includes both customer-service/order-processing work and hands-on warehouse activities, including standing, walking, bending, reaching, and moving parts and materials. Essential job functions must be performed safely, with or without reasonable accommodation, using appropriate assistance and material-handling equipment as needed.

Compensation & Benefits

Compensation: $23–$28 per hour, depending on experience and qualifications. Relevant HVAC parts sales, warehouse operations, inventory management, and Sage software experience will be considered when determining starting compensation.

Fuller Engineering offers competitive compensation and benefits including, but not limited to:

·         Medical, dental, and long- and short-term disability insurance

·         401(k) plan with employer contribution

·         Competitive PTO

·         Tuition reimbursement

Fuller Engineering has operated in the HVAC, special hazards fire suppression, raised floor, explosion protection, VFD, and security industries for over 50 years of service. As an established and reputable company, Fuller delivers the highest level of quality service to its customers – both locally and across the continent.

Fuller Engineering is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.