Holiday Customer Service Representative - Now Training

Holiday Customer Service Representative – Now Training

$20/hour, paid training, no experience required. Full-time, on-site in Knoxville, TN.

Our next training class is forming now. A well-known retail company is bringing on Holiday Customer Service Representatives to help online shoppers through the busiest season of the year, and new hires are being trained and ready to go before the holiday rush hits.

The season at a glance

From now through early January 2027, you’ll be part of the team that keeps holiday shopping on track for a family of fashion and lifestyle brands. Customers will contact you by phone, live chat, email, and text when they need help with an order. Maybe a gift is running late, a sweater needs to go back for a different size, or a promo code didn’t apply at checkout. You’ll track down the details, make it right, and help people get back to enjoying the season.

It’s fast-paced, especially as Christmas gets closer, but you won’t be thrown in unprepared. Every new hire goes through paid, hands-on training and has coaches and team leads to back them up all season.

How it works

Step 1: Apply. It takes just a few minutes.
Step 2: Interview. We’re scheduling interviews now.
Step 3: Train. Join a paid training class at the company’s Knoxville office and learn the systems, brands, and policies.
Step 4: Start helping customers. Put your new skills to work through the holidays at full-time hours.

You’ll be a great fit if you

• Like helping people and stay patient when things get hectic
• Can communicate clearly in conversation and in writing
• Feel comfortable on a computer and pick up new programs quickly (Google Workspace experience is a bonus)
• Have a high school diploma or GED
• Can sit for long periods and lift up to 15 pounds
• Are open to working evenings and weekends throughout the season, with schedules that adjust as customer volume changes

Experience in retail, restaurants, hospitality, or a call center will help, but plenty of great hires start with none.

What you’ll do once you’re trained

• Answer questions about orders, shipping, returns, exchanges, and billing
• Respond to customers by phone, live chat, email, and text
• Resolve issues on the first contact whenever possible
• Navigate multiple systems at once to find answers
• Keep accurate notes on every conversation
• Bring tougher situations to teammates and leads when needed

Good to know before you apply

This position is fully on-site at the Knoxville office, including training. Remote and hybrid work aren’t available, so you’ll need reliable transportation for every shift. The role is expected to last through early January 2027, though it may end earlier or extend depending on business needs.

Your holiday perks

• $20.00 per hour, starting with your first day of training
• Full-time hours through the season
• Thanksgiving Day, Christmas Eve, and Christmas Day off
• Employee discount across the company’s brands
• Ongoing coaching and support
• An encouraging team that celebrates wins together
• Consideration for future openings based on your performance

Training classes are filling now. Apply today to claim your spot before the holiday rush.

StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.

Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.