Call Center Representative- # 26-26258

Duration: 3+ months
Job Description:

• The Patient Access Specialist oversees the patient’s financial journey from start to finish, including benefits investigation, prior authorization support, and enrollment in financial assistance programs.

Responsibilities:

•  This role manages inbound and outbound communication with patients, prescriber offices, and third-party providers to clarify medical and pharmacy coverage, benefits, and related inquiries, ensuring all interactions are handled efficiently and courteously.

Key responsibilities :

• Include resolving complex insurance rejections that require follow-up with patients, providers, and payors; managing the full authorization process—prior authorizations, appeals, and medical tier exceptions—by initiating, reviewing, submitting, tracking, and following up on requests.
• The specialist coordinates enrollment in manufacturer-sponsored assistance programs and other financial support resources, serving as a liaison between patients, healthcare providers, insurance companies, and program sponsors to ensure accurate documentation and timely processing.

Experience:

• This role is entry-level

Skillsets:

• Inbound and outbound communication

Education:

• High School Diploma.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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