Account Maintenance Specialist - Data Entry

JOB DESCRIPTION

Job Title: Account Maintenance Specialist – Data Entry

Location: Johnston, RI
Pay Rate: $18.82/hr W2
Duration: 8 Months, with Possible Extension
Expected Start Date: October 26, 2026
Current Assignment End Date: June 30, 2027
Work Arrangement: Hybrid – 4 Days Onsite / 1 Day Remote
Work Schedule: Monday–Friday, 8:30 AM–5:00 PM
Interview Process: One Round via Microsoft Teams

Position Overview

The Data Entry Specialist will support a team of 6–7 members working on the replacement of the Commercial Billing Process within a mainframe system environment. This role primarily involves processing account maintenance changes that affect billing for various bank services.

The selected candidate will manage cases in a Salesforce queue, review account information, identify required maintenance changes, and ensure all updates are completed accurately. This is a long-term contract opportunity suited for a detail-oriented professional with strong data entry skills, accuracy, and the ability to manage assigned work independently.

Salesforce and system training will be provided over approximately 4–6 weeks. Banking experience is preferred but not required; candidates with strong data entry and administrative experience from other industries are encouraged to apply.

Key Responsibilities

• Process account maintenance changes affecting billing for various commercial banking services.
• Work cases assigned through a Salesforce queue and determine what account maintenance updates are required.
• Review, enter, update, and verify account information accurately in computer systems.
• Examine source documents and business records to ensure data accuracy and completeness.
• Compile, sort, and verify information before processing account changes.
• Identify and correct data entry errors or report discrepancies to the appropriate team members.
• Compare updated information against source documents to ensure accuracy.
• Maintain accurate customer/account records and supporting documentation.
• Track assigned cases and manage the work queue efficiently.
• Maintain logs of completed work and daily activities as required.
• Communicate by phone and collaborate with team members to resolve account-related questions.
• Follow established procedures and quality standards while supporting the Commercial Billing Process replacement initiative.
• Perform other related duties as assigned.

Required Qualifications

• High School Diploma or GED.
• 1–3 years of data entry or related administrative experience.
• Strong attention to detail and commitment to data accuracy.
• Ability to manage a queue of cases and work independently.
• Basic proficiency in Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Good organizational, time-management, and interpersonal skills.
• Ability to learn new systems, procedures, and workflows quickly.
• Comfortable performing repetitive data entry and account maintenance tasks while maintaining accuracy.

Preferred Qualifications

• Salesforce experience, particularly working with cases or queues.
• Experience with mainframe or Green Screen systems.
• Banking or financial services experience.
• Customer service and phone communication experience.
• Experience with billing processes, account maintenance, or related administrative operations.

Note: Salesforce experience is a plus, and training will be provided. Banking experience is helpful but not mandatory.

Training and Work Arrangement

• Initial training period of approximately 4–6 weeks.
• Training will cover the systems, processes, and procedures required for the role.
• Work location is Johnston, RI, with 4 days onsite and 1 day remote per week, subject to applicable business requirements and approval.
• Standard schedule: Monday–Friday, 8:30 AM–5:00 PM.
• Includes a 30-minute lunch break and two additional breaks.
• Assignment currently runs through June 30, 2027, with the possibility of extension.

Interview Process

• One interview conducted via Microsoft Teams.
• Candidate selections will be made following the interview process.

Ideal Candidate

The ideal candidate is a detail-oriented data entry professional who can process account maintenance changes accurately, manage a Salesforce case queue, and learn new systems quickly. Candidates with 1–3 years of data entry experience, strong communication skills, and a consistent record of accuracy are encouraged to apply, regardless of industry background.