Call Center Representative

BCforward is currently seeking a highly motivated Customer Service Representative for an opportunity in Tampa, FL USA

Position Title: Customer Service Rep

Location: Tampa, FL

Anticipated Start Date: ASAP

Please note that this is the target date, which is subject to change. BCforward will send official notice ahead of a confirmed start date.

Duration: 12 Months and possibility in extension but not guaranteed

Pay rate: $21/ Hr on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Talking points to have with candidates before submitting to req on expectations:

Cell phones ( manager will discuss designated locations for calls and times calls can happen)

Dress code (professional business casual attire) REQUIRED ON INTERVIEWS AS WELL

Attendance (utilizing the proper call out duty line, communicating with direct supervisor and vendor, showing up for training/ work on the daily)
Punctuality (16 hours within first 90 days allotted) RECOMMENDED TO NOT HAVE TIME OFF DURING TRAINING PERIOD.

MUST be able to work in a virtual setting on site during training. PLEASE DO NOT BRING PERSONAL ITEMS SUCH AS BLANKETS.

DEPARTMENT- RBC 401K

Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions.

• Training Hours – Monday through Friday 9am -5:30pm EST – Will follow schedule selected at offer time, once training is completed

(Possible shift options are as follows, not guaranteed)
SHIFTS are listed in EST -

Days

Start ET

End ET

MTWSu

7:00am

5:30pm

MThFSa

7:00am

5:30pm

MTWSa

8:30am

7:00pm

MThFSa

9:00am

7:30pm

MThFSu

8:30am

7:00pm

M-F

10:00am

6:30pm

M-F

11:30am

8:00pm

M-F

12:00pm

8:30pm

M-F

12:00pm

8:30pm

M-F

12:30pm

9:00pm

MThFSa

9:30am

8:00pm

MTFSa

10:00am

8:30pm

MTWSa

10:30am

9:00pm

MTWSu

10:30am

9:00pm

M-F

10:00am

6:30pm

M-F

10:30am

7:00pm

M-F

10:30am

7:00pm

M-F

11:30am

8:00pm

M-F

12:30pm

9:00pm

Benefits:

BCforward offers all eligible employees a comprehensive benefits package, including, but not limited to, major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN, with an Offshore Development Center in Hyderabad, India, BCforward’ s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.