Customer Service Representative

We are looking for a customer-focused detail-oriented individual to support a local government organization serving the local community. This Long-term Contract position is ideal for someone who can respond to public inquiries with accuracy and empathy while helping residents understand available services and processes. The role requires strong communication, sound judgment, and a commitment to delivering a positive experience across a wide range of constituent interactions.

Responsibilities:
• Respond to incoming questions from residents and stakeholders regarding public services, programs, and local policies through phone and other communication channels.
• Guide community members through service requests and administrative procedures, helping them understand next steps and required documentation.
• Coordinate with internal departments to gather accurate details and provide timely, well-informed answers to customer concerns.
• Record interactions, updates, and service outcomes clearly to support consistent follow-up and high-quality service delivery.
• Stay informed on current government offerings, initiatives, and procedural updates to ensure reliable information is shared with the public.
• Handle both inbound and outbound customer communications in a courteous, solution-oriented manner that reflects public service standards.• Prior experience in customer service, call center support, or a public-facing service environment.
• Strong verbal and written communication skills with the ability to explain information clearly and professionally.
• Demonstrated ability to resolve issues thoughtfully, manage details carefully, and maintain accuracy in daily work.
• Ability to work with confidential or sensitive information using discretion and sound judgment.
• Comfort using standard computer applications and the ability to learn new tools and systems quickly.
• Availability to work regular business hours, with flexibility for occasional evening or weekend support when needed.
• Experience handling inbound calls, outbound calls, or order-related customer interactions is preferred.