Healthcare Customer Service Representative | Tempe, AZ | $21/hr

Role Overview

We're hiring Customer Service Representatives to support members in a fast-paced healthcare call center environment. In this role, you'll handle inbound calls, answer questions, document information accurately, and use multiple systems to help customers efficiently.

This position is ideal for candidates who enjoy helping people, are comfortable on the phone, and can balance quality, accuracy, and productivity throughout the day.

What You'll Be Doing

• Handle a high volume of inbound customer service calls.
• Answer questions related to healthcare services, prior authorizations, and general account inquiries.
• Review and document customer interactions accurately.
• Navigate multiple systems and applications while assisting customers.
• Perform follow-up calls when needed.
• Protect confidential customer information.
• Maintain quality and accuracy standards while managing call volume.
• Update records and track customer information in company systems.
• Deliver a positive customer experience on every interaction.

Pay, Schedule(REQUIRED AVAILABILITY) & Logistics

• Pay: $21.00 per hour
• Location: Tempe, Arizona
• Work Setting: On-site
• Schedule: Must be available to work any assigned schedule within operating hours of 5:00 AM to 10:00 PM, 7 days per week
• Training Schedule: Monday-Friday, 8:00 AM-4:30 PM for the first 4 weeks
• Start Date: November 15, 2026
• Overtime: Mandatory overtime expected during January and February
• Opportunity to transition into a permanent position based on business needs and performance
• Career growth opportunities into areas such as Quality, Claims, Workforce Management, Reporting, Leadership, and other business functions

RequirementsMust-Have

• At least 1 year of high-volume call center experience within the last 2-3 years
• Strong customer service experience
• Comfortable handling a high volume of phone calls daily
• Basic healthcare or medical customer service experience preferred
• Strong computer skills and ability to navigate multiple systems at once
• Typing speed of at least 30 words per minute
• High attention to detail and accuracy
• Ability to learn new systems and processes quickly
• Strong verbal communication and phone skills
• Stable work history with demonstrated job tenure
• Ability to work assigned schedules within the operating hours provided
• Must be authorized to work for any employer in the United States

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Tempe,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.