Medical Receptionist

We are looking for a Medical Receptionist to support a busy patient-facing practice in Vestal, New York. This Long-term Contract opportunity is ideal for someone who enjoys creating a welcoming experience while keeping daily front desk operations organized and efficient. In this role, you will coordinate appointments, guide patients through administrative and insurance-related questions, and help ensure each visit runs smoothly from first contact through follow-up.

Responsibilities:
• Manage incoming and outgoing patient calls, arrange appointments, and provide clear answers to questions related to upcoming visits and general billing topics.
• Confirm insurance details, prepare and process required documentation, and help ensure ordered hearing aids and related materials are ready for scheduled patient visits.
• Maintain patient records and account information with a high level of confidentiality while following healthcare regulations and thorough office standards.
• Contact patients ahead of scheduled visits to confirm appointments, share reminders, and promote a courteous, responsive experience at every stage of service.
• Explain service fees, review coverage and payment choices, and coordinate additional follow-up or outpatient visits when needed.
• Contribute to office performance goals by supporting quality-focused procedures, consistent service standards, and patient referral outreach efforts.
• Build productive working relationships with vendors and service partners, monitor supply levels, and assist with inventory coordination for the practice.
• Participate in team meetings, training sessions, and ongoing development activities to stay current on procedures, tools, and best practices.• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• At least 2 years of experience in a medical front office, customer service, retail, sales, or call center setting.
• Working knowledge of patient scheduling, check-in procedures, and general receptionist responsibilities.
• Familiarity with basic medical terminology and healthcare office workflows.
• Experience reviewing insurance information and understanding medical billing or reimbursement processes.
• Proficiency with Microsoft Word and Excel.
• Strong communication, organization, and interpersonal skills with a detail-oriented and respectful approach to patient care.