Customer Service Representative

We are looking for a Customer Service Representative to join a growing real estate property and facilities management business in North Carolina. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping customers, resolving issues, and becoming confident with online platform operations in a fast-moving environment. The role combines day-to-day client support with administrative coordination and cross-functional teamwork to deliver a smooth customer experience. Candidates who are attentive to detail, technically curious, and comfortable balancing service and process-focused work will be well suited for this position.

Responsibilities:
• Respond to customer questions by phone and other communication channels, providing timely support for account concerns, service needs, and general inquiries.
• Navigate the company’s online platform and internal tools to research issues, complete updates, and support accurate resolution of customer requests.
• Analyze problems across connected systems, identify root causes, and determine when matters should be elevated for additional support.
• Review auction listings and related details before launch to confirm accuracy, completeness, and overall quality standards.
• Track outstanding invoices and assist with follow-up activities related to accounts receivable and customer payment status.
• Contribute to the development of consistent service procedures that improve support quality and create a reliable customer experience.
• Partner with internal team members, including technical staff, to communicate recurring issues and help prioritize platform improvements.
• Build positive relationships with customers by delivering clear communication, dependable follow-through, and solution-focused service.• Prior experience in customer service, call center support, e-commerce assistance, or a technology-oriented service setting.
• Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.
• Ability to troubleshoot common issues, evaluate available information, and make sound decisions on next steps.
• Comfortable using computers daily and learning new software systems, web-based tools, and platform workflows.
• Strong organizational skills with the ability to manage multiple tasks accurately in a fast-paced environment.
• Detail-oriented approach and a customer-first mindset focused on delivering clear, effective support.
• Ability to work independently while also collaborating closely with a small team.
• Experience with documentation, order entry, invoice review, or telephone-based customer support is helpful.