Director, Risk & Compliance Operations

About the Role

At Honor, compliance and platform integrity are competitive advantages - not gatekeepers. As we expand into new markets, grow our services, and evolve our operating model, our ability to translate complex regulatory requirements and risk signals into efficient, scalable operations directly enables that growth.

We are seeking a Director, Risk and Compliance Operations to transform how Honor manages platform-integrity and regulatory risk - moving from reactive case handling to a proactive discipline built on data, monitoring, and durable systems. This leader will build the governance frameworks, detection mechanisms, and monitoring systems that surface issues before they become a problem, while continuously identifying opportunities to simplify operations, protocols, and policy so that managing risk becomes a lever for scale rather than a source of friction.

Reporting to the Sr. Director of Platform Integrity, you will lead a team of compliance, investigations, and operations professionals, set the strategic direction for the function across all of Honor's markets, and own day-to-day execution end to end - from regulatory compliance and licensing to complaint and incident management and reduction. This is a deeply cross-functional role that requires equal comfort with strategy and execution, with quantitative risk analysis and hands-on operational problem solving (including personally working a complex investigation), and with policy design and people leadership.

The ideal candidate brings experience working at the intersection of technology and operations - someone who has successfully partnered with Product and Engineering to build tech-enabled solutions, knows how to make a compelling business case for technical investment, and can translate operational requirements into clear product specifications. Strong generalist instincts, sharp analytical skills, and the ability to see the forest and the trees are essential.

About the Team

The Risk and Compliance Operations team enables Honor's growth by transforming regulatory requirements and risk signals into scalable operational practice. We partner across Regulatory, Legal, Product, Field Operations, Care Pro HR, Training, Market Leadership, and the Home Instead network to ensure Honor can confidently expand into new markets while maintaining the highest standards of quality, safety, and compliance. This is a high-visibility team with direct impact on Honor's ability to scale.

As Director of Risk & Compliance Operations at Honor, you will be responsible for:

Strategy & Governance

• Set the strategic direction for the combined Compliance Operations and Platform Integrity function - defining how Honor manages compliance (employment law, home care licensing) and platform integrity (complaints, incidents, investigations) as we grow into new markets and expand our service offerings.
• Continuously assess for compliance and integrity risk, and for opportunities to simplify, streamline, or eliminate operational friction in how we meet regulatory requirements and protect clients and Care Pros.
• Develop and own key compliance and integrity metrics and dashboards that give senior leadership clear visibility into risk, operational readiness, and efficiency across all markets.

Compliance Operations & Regulatory Readiness

• Own day-to-day compliance execution across all markets, personally stepping in to resolve complex issues while building durable systems and protocols so issues don't recur.
• Lead state licensing audits and audit-readiness programs end to end - identifying gaps proactively, developing remediation plans, and driving closure across internal and field partner teams.
• Ensure operational readiness for new markets and service offerings.
• Translate regulatory changes into clear, actionable operational requirements, ensuring Legal guidance becomes executable protocol across the business.

Platform Integrity & Incident Resolution

• Establish and maintain key integrity metrics; run root-cause analysis and incident retros to inform strategic areas of focus for reducing reportable events and complaints (theft, privacy violations, allegations of abuse, neglect, and unsafe care environments).
• Design and implement practical, scalable initiatives that reduce risk and complaint/reportable incident rates while balancing commercial needs and operational efficiency.
• Oversee complaint and incident resolution in partnership with Legal, Care Pro HR, field operations, and local office teams; define and evolve investigative best practices that drive consistency, fairness, speed, and defensible documentation.
• Stay current on complaint and incident reporting requirements to Adult Protective Services and state licensure bodies in every state where Honor operates; support state licensure audit readiness and serve as point person for complaint-related audit inquiries.
• Develop platform-integrity policy and training for Care Pros, account owners, and field teams in collaboration with Legal and Care Pro HR.

Technology & Cross-Functional Partnership

• Partner with Product and Engineering to build tech-first, automated solutions that reduce manual compliance and investigative effort and scale operations - including building the business case for technical investment, defining requirements, and driving implementation.
• Partner with Product to identify and advocate for app, tool, or service features that improve platform integrity.

Team Leadership

• Build and develop a high-performing team of 5-10 compliance, investigations, and operations professionals, setting clear expectations, developing team members, and creating a culture of accountability and continuous improvement.
• Define long-term talent strategy for the function; champion attracting, developing, and retaining top talent; establish mechanisms for consistent, equitable performance management across the team.

Leadership Principles we'll assess in this role:

• Balance Incremental and Radical Change: You operate on two tracks simultaneously. On one, you're making targeted, practical improvements to close existing compliance and integrity gaps. On the other, you're identifying the larger, system-level changes - in process, technology, or structure - that will make the function fundamentally more efficient and scalable. You know which track a given problem belongs on, and you move both forward at once.
• Tend to Be Right and Think Systemically: You make sound, well-informed decisions by balancing compliance and integrity risk against business and operational risk - and you're comfortable holding both at once. When solutions exist on a spectrum, you find the middle ground that protects the business without unnecessarily constraining growth or the client experience. You think across markets, teams, and the product ecosystem before you act, and your decisions hold up over time.
• Get S*%t Done: You move quickly and with purpose. You bring enough pattern recognition from prior experience to identify what matters, act independently, and deliver results without waiting for a full roadmap.
• Identify Problems: You don't wait for problems to surface - you go looking for them. Through data, deep-dive operational and incident audits, and close attention to what's happening on the ground, you continuously identify compliance risk, integrity risk, and opportunities to improve efficiency. You find root causes, not just symptoms, and you own the solution through to implementation.

Core Competencies

• Technology & Operations Partnership: Proven experience working at the intersection of technology and operations. Knows how to translate ambiguous operational needs into clear product requirements and drive projects through to delivery.
• Strategic Leadership: Thinks beyond current gaps to define what a mature, proactive compliance function looks like at Honor's scale—and builds the roadmap to get there.
• Team Development and Functional Leadership: Experienced people leader with a track record of developing individuals and building high-performing teams. 
• Cross-Functional Influence: Operates effectively across organizational boundaries. Navigates competing priorities, builds durable alignment, and drives execution across stakeholders at all levels.
• Analytical Rigor: Brings exceptional analytical skills and experience working with large, imperfect data sets to extract meaningful insights. Uses data to identify risk, measure progress, and drive decisions.

We're looking for you to bring:

• 8–10 years of experience in operations, product operations, or compliance roles within a technology-first or high-growth company—health tech, logistics, or distributed workforce environments are a strong fit.
• Demonstrated experience working at the intersection of technology and operations, including partnering with Product and Engineering teams to define requirements and deliver solutions.
• Track record of developing functional areas for scale — building the systems, processes, and team structures that enable the function to get ahead of problems rather than chase them.
• Exceptional analytical skills with experience working with large, complex, or imperfect data sets; proficiency with data visualization tools and experience developing operational KPIs.
• Strong cross-functional leadership and stakeholder management skills.
• Demonstrated people management experience, including developing high-performing teams and managing through ambiguity and change.
• Excellent written and verbal communication skills, including the ability to distill complex regulatory or operational topics for non-expert audiences and senior leadership.
• Preferred: experience with employment law compliance, home care or healthcare regulation, state licensing, or multi-state regulatory environments.