Customer Support Representative

Customer Support Representative

2320 N 2200 W

Salt Lake City, UT | Full-Time | Onsite

$21-$23 per Hour + Generous Monthly Performance Bonus Opportunities

Turn Great Customer Experiences Into Bigger Paychecks

Are you passionate about helping people, solving problems, and being rewarded for your performance? At Harvest Right, we're looking for motivated, customer-focused professionals to join our growing Customer Support team.

This isn't just another customer service job. It's an opportunity to build a career with an industry leader while earning a competitive hourly wage plus monthly performance bonuses tied to your success. If you're driven by helping customers, achieving goals, and continuously learning, you'll thrive here.

Why Harvest Right?

Harvest Right is the leading manufacturer of home freeze dryers, helping families, small businesses, and outdoor enthusiasts preserve food and reduce waste while maintaining flavor and nutrition. As a growing Utah-based company, we're committed to innovation, quality, and exceptional customer experiences.

When you join our team, you'll be part of a collaborative culture that values growth, development, and rewarding high performance.

What We Offer

• Competitive pay: $21-$23 per hour
• Generous monthly performance bonus program
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Parental Leave
• 401(k)
• Referral Program
• Ongoing training and career growth opportunities

What You'll Do

As a Customer Support Representative, you'll serve as a trusted resource for customers by providing exceptional service and product support through phone, email, chat, text, and ticketing systems.

Customer Support & Communication

• Resolve customer questions and concerns through professional communication, troubleshooting, and timely follow-up.

Problem Solving & Troubleshooting

• Resolve customer questions and concerns through professional communication, troubleshoot customer issues using established resources and processes.
• Identify root causes, guide customers through solutions, and escalate complex issues when necessary.

Documentation & Case Management

• Accurately document customer interactions, troubleshooting activities, and resolutions.
• Maintain detailed records within the ticketing system.
• Manage multiple customer cases while maintaining high service standards and response times.

Performance & Team Collaboration

• Meet or exceed goals related to customer satisfaction, productivity, quality, and service levels.
• Participate in ongoing product, systems, and customer service training.
• Collaborate with internal departments to resolve customer concerns efficiently.
• Contribute ideas that improve customer experiences and support processes.

What Makes You Successful

The ideal candidate is:

• Customer-focused and service-driven.
• An effective communicator with strong verbal and written skills.
• Calm and professional in fast-paced situations.
• Self-motivated and goal-oriented.

Qualifications

Required

• High School Diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to learn new systems, software, and processes quickly.
• Organized, detail-oriented, and able to multitask.
• Strong problem-solving and troubleshooting abilities.
• Ability to navigate multiple computer applications simultaneously.
• Excellent organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Typing speed of 45 WPM or higher.

Preferred

• Previous customer service, call center, help desk, or customer support experience.
• Experience with ticketing systems or customer support software.
• Technical or mechanical aptitude.
• Experience troubleshooting products or guiding customers through solutions.

Technical experience is helpful but not required. We provide comprehensive product and systems training to help you succeed.

Harvest Right is the leading manufacturer of home freeze dryers, helping families, small businesses, and outdoor enthusiasts preserve food and reduce waste while maintaining flavor and nutrition. As a growing Utah-based company, we're committed to innovation, quality, and exceptional customer experiences.