Patient Access Representative

We are looking for a Patient Access Representative to join a healthcare team in Cambridge, Minnesota on a Contract basis. This position plays an important role in creating a smooth arrival experience for patients while supporting accurate registration, insurance validation, and financial clearance activities. The ideal candidate will bring strong communication skills, attention to detail, and the ability to manage administrative tasks efficiently in a fast-paced clinical setting.

Responsibilities:
• Welcome patients and visitors professionally, creating a positive and supportive front-desk experience.
• Complete patient intake by entering and updating demographic, insurance, and contact information with a high degree of accuracy.
• Confirm coverage details, eligibility, and benefit information to help prevent billing issues and delays in care.
• Collect copayments, deductibles, and other patient-responsible amounts in accordance with established procedures.
• Guide patients through available financial assistance options and support them with required application steps.
• Maintain registration records, forms, and signatures within Epic and other relevant systems to ensure complete documentation.
• Investigate and correct account discrepancies or registration errors to support clean claim submission and efficient follow-up.
• Coordinate appointment scheduling changes and updates when needed to support patient access operations.• Prior experience in patient access, healthcare registration, front-desk support, or a comparable customer-facing administrative role.
• Working knowledge of insurance verification, medical benefits review, and patient financial responsibility processes.
• Strong data entry and documentation skills with consistent attention to accuracy and confidentiality.
• Ability to use Epic, Microsoft Office, and multiple computer applications effectively in a busy environment.
• Clear verbal and written communication skills with a detail-oriented, patient-focused approach.
• Comfortable handling sensitive information while following organizational and regulatory compliance standards.
• Ability to stay organized, manage competing priorities, and work collaboratively with cross-functional healthcare teams.