Medical Receptionist

We are looking for a Medical Receptionist to support a busy patient-facing office in Ithaca, New York. This contract opportunity is ideal for someone who brings strong front-desk experience, excellent communication skills, and a thorough approach to patient service. In this role, you will help coordinate appointments, guide patients through insurance and payment questions, and contribute to a smooth and welcoming office experience.

Responsibilities:

• Manage incoming and outgoing patient calls, turning inquiries into scheduled visits while addressing questions related to upcoming appointments and billing.

• Coordinate appointment scheduling, confirmations, and reminders to help maintain an organized calendar and a positive patient experience.

• Review insurance details and complete required administrative documents so products and services are prepared on time for scheduled visits.

• Maintain accurate patient account information with discretion while following healthcare regulations and office standards.

• Explain service pricing, available coverage, and payment arrangements, then organize follow-up visits or additional outpatient appointments as needed.

• Support office performance goals by promoting service quality, following best practices, and encouraging referrals from existing patients when appropriate.

• Build productive relationships with outside providers and vendors while assisting with supply and inventory oversight for the practice.

• Participate in ongoing learning through scheduled training sessions, team meetings, and development activities.

• High school diploma or equivalent required; additional college education is preferred.
• At least 2 years of experience in a medical front office, customer service, retail, sales, or call center setting.
• Working knowledge of patient scheduling, reception processes, and check-in procedures.
• Familiarity with insurance verification, medical billing support, and reimbursement-related workflows.
• Proficiency with Microsoft Word and Excel.
• Basic understanding of medical terminology and the ability to communicate clearly with patients and staff.
• Strong interpersonal skills, attention to detail, and the ability to handle confidential information professionally.