Infrastructure PM

We are seeking an adaptable, relationship-oriented Infrastructure Project Manager to support IT infrastructure governance, process improvement, and documentation initiatives. This individual will work closely with IT leadership and cross-functional technical teams to strengthen existing processes, improve documentation, and support ongoing project management activities.

This is an individual contributor role that blends infrastructure governance, business analysis, documentation, and project coordination. The ideal candidate is comfortable working in a flexible environment, taking initiative, and helping bring structure and consistency to evolving IT processes without being overly rigid.

Key Responsibilities

• Review, organize, and improve existing IT infrastructure processes and procedures.
• Develop, maintain, and update standard operating procedures (SOPs) and technical process documentation.
• Support infrastructure governance initiatives and help establish consistent practices across IT.
• Partner with IT leadership on current project management activities and priorities.
• Assist with business analysis, process reviews, and identifying opportunities for improvement.
• Collaborate with Systems Engineers, Helpdesk, Business Analysts, and Project Managers.
• Translate technical processes into clear, understandable documentation for both technical and business audiences.
• Leverage available tools, including AI, to research, learn, and improve documentation and governance practices.
• Adapt to changing priorities and provide support wherever needed across infrastructure initiatives.

Qualifications

• Experience in IT project management, infrastructure operations, business analysis, or IT process governance.
• Strong written and verbal communication skills.
• Demonstrated experience creating and maintaining SOPs, process documentation, and procedures.
• Ability to communicate effectively with both technical teams and business stakeholders.
• Comfortable working in a flexible environment without relying on rigid PMO structures or processes.
• Strong organizational skills with the ability to manage multiple priorities.
• Self-motivated, resourceful, and comfortable learning new systems, processes, and technologies.
• Ability to leverage AI tools and other resources to support research, documentation, and process improvement.