Customer Experience Specialist

We are looking for a Customer Experience Specialist to support daily front office operations for a manufacturing organization in Jenison, Michigan. This is a Contract position focused on creating a welcoming first impression, responding to customer inquiries, and ensuring orders and communications are handled accurately. The ideal candidate brings strong interpersonal skills, confidence in a fast-paced office setting, and the ability to coordinate smoothly with both visitors and internal teams.

Responsibilities:
• Welcome visitors, delivery personnel, and customers at the front desk while maintaining an organized and detail-focused reception area.
• Answer incoming phone calls, address routine questions, and direct inquiries to the appropriate team members when needed.
• Receive customer orders and enter accurate information into company systems in a timely manner.
• Manage guest check-in procedures and ensure all visitors are properly signed in according to office expectations.
• Communicate with internal departments to support order flow, resolve issues, and keep customer requests moving efficiently.
• Monitor email and browser-based tools to respond to customer needs and track ongoing communications.
• Provide attentive service to customers by listening carefully, clarifying concerns, and offering helpful follow-up.
• Support front office coordination tasks that help maintain smooth day-to-day customer service operations.• Prior experience in customer service, front desk support, call center environments, or a similar customer-facing role.
• Comfortable using ERP platforms, Microsoft Office, email systems, and multiple browser windows at once.
• Strong verbal communication skills with a confident, outgoing approach to interacting with customers and guests.
• Ability to manage phone calls, in-person visits, and order entry responsibilities while maintaining attention to detail.
• Capable of working effectively with different departments to address questions and support customer satisfaction.
• Solid organizational skills and the ability to prioritize tasks in a busy office environment.
• Experience handling customer concerns, including service or connectivity-related issues, with attention to detail.