Medical Front Desk Specialist

We are looking for a Spanish Bilingual Medical Front Desk Specialist to support a busy healthcare setting. This Long-term Contract position will serve as a key point of contact for patients, helping create a welcoming experience while keeping registration, scheduling, and front office activities organized and accurate. The role requires strong coordination skills, comfort working in a multi-specialty environment, and attention to detail when handling patient information, appointments, and payments.

Responsibilities:

• Welcome patients at the front desk, complete the arrival process, and create a courteous and detail-focused first impression.

• Arrange appointments for multiple service lines, including medical, behavioral health, optometry, and dental care, while maintaining accurate calendar availability.

• Enter and maintain patient demographic, guarantor, and insurance information in Epic applications such as Cadence, Prelude, and Wisdom.

• Review coverage details and complete front-end financial clearance tasks to support accurate billing and eligibility workflows.

• Receive co-pays and other patient payments, process transactions correctly, and complete daily cash balancing procedures.

• Assist patients with forms and required privacy-related documents, ensuring they receive appropriate information during registration.

• Coordinate support services such as interpreters and transportation when needed to help patients access care.

• Respond to incoming calls, address routine questions, manage reminder activity, and handle rescheduling requests through scheduling work queues.

• Work closely with clinical staff to monitor patient flow, resolve appointment discrepancies, and help keep operations running efficiently.

• Prepare and distribute routine operational and financial reports related to front desk activity and daily transactions.

• Experience in a medical front office, patient access, or healthcare reception role.

• Working knowledge of patient scheduling, check-in procedures, and general receptionist responsibilities.

• Familiarity with Epic systems, including scheduling and registration functions, is strongly preferred.

• Ability to verify insurance details, update patient records, and collect payments with a high level of accuracy.

• Basic understanding of medical terminology and comfort communicating with patients in a detail-oriented manner.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced clinic environment.

• Proficiency in handling phone inquiries, appointment changes, and administrative follow-up tasks.

• High attention to detail and the ability to maintain confidentiality when working with sensitive patient information.

• Spanish Bilingual