Receptionist Bilingual Spanish

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Responsibilities

Summary:
The ISAP Administrative Assistant provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office.

Primary Duties and Responsibilities:

• The ISAP Administrative Assistant greets and communicates with ISAP program participants, community visitors, agency personnel and general visitors.
• Ensures that program participants are properly checked in for office visits.
• The ISAP Administrative Assistant answers the phones and directs calls appropriately.
• Maintains program participant case records on the computer system by performing data entry.
• The ISAP Administrative Assistant maintains files and other related documentation.
• Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency and routine clerical tasks.
• Coordinates transportation services for program participants.
• Performs other duties as assigned.

Qualifications

Minimum Requirements:

• High School Diploma or GED.
• Two (2) years of work experience in a similar position, including experience working with multi-cultural contacts preferred.
• Bilingual English/Spanish required.
• United States citizenship required.
• Ability to receive client’s approval to work on contract required.
• Must live in the United States 3 of the last 5 years (military and study abroad accepted).
• Good computer skills.
• Effective verbal and written communication skills. Ability to interpret and articulate rules, instructions and other material required.
• Demonstrated sound judgment and even temperament. Ability to maintain self-control and use appropriate interpersonal skills in stressful situations.
• Ability to deal with multi-cultural contacts with sensitivity.
• Good organizational skills.
• Attention to detail.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Some local travel may be required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Ability to use hands and fingers to perform data entry.