Credit and Collections Specialist

Position Scope:

The Credit and Collections Specialist is responsible for managing customer credit risk and ensuring timely collection of outstanding receivables. This role supports financial health by maintaining accurate records, resolving payment issues, and fostering positive customer relationships. This position will also help process new customer credit applications.

Knowledge and Skill Requirements:

·      Strong understanding of credit principles, collections processes, and financial documentation

·      Proficiency in ERP systems and Microsoft Excel

·      Excellent communication, negotiation, and conflict resolution skills

·      Ability to analyze data and make informed decisions

·      High level of accuracy and attention to detail

Preferred Qualification(s):

·      3+ years of experience in credit and collections or accounts receivable

·      Familiarity with credit scoring models and risk assessment tools

·      Experience working with B2B customers and large account portfolios

Education Requirements:

High school diploma, GED or equivalent required

Associate or Bachelor’s degree in Accounting, Finance, or related field preferred

Essential Job Functions:

·      Review and assess customer credit applications and set appropriate credit limits

·      Monitor aging reports and follow up on overdue accounts

·      Resolve billing discrepancies and customer disputes

·      Maintain accurate records of collection activities and communications by documenting in the company’s system

·      Collaborate with sales and customer service teams to support account resolution

·      Prepare reports for management on collection status and risk exposure

·      Assist with legal documents for the Credit Manager, as needed

Leadership Responsibilities:

While this role does not include direct supervisory duties, the specialist will:

·      Take ownership of assigned accounts and collection strategies

·      Lead initiatives to improve collection efficiency and reduce DSO (Days Sales Outstanding)

·      Provide insights and recommendations to leadership on credit risk trends

Preferred Experience and Skills:

·      Experience in manufacturing, industrial, or heavy equipment industries is a plus

·      Knowledge of lien laws, collections regulations, and dispute resolution practices

·      Ability to work independently and manage multiple priorities

Physical and Mental Requirements:

·      Ability to sit for extended periods and work at a computer

·      Clear verbal and written communication

·      Strong focus and mental agility for handling complex account issues

Work Environment:

·      Office-based role with standard business hours

·      Collaborative team setting with cross-functional interaction

·      Occasional flexibility required during month-end or audit periods