Inside Sales & Customer Service Representative

Job Title: Inside Sales & Customer Service Representative

Location: High Point, NC
Job Type: Full-Time

About Us

We design and supply fare media solutions for public transportation systems, including magnetic stripe tickets and RFID/contactless smart cards. Our products support transit agencies in delivering reliable, secure, and efficient revenue collection for bus, rail, and multimodal networks.

Job Summary

We are seeking a detail-oriented and customer-focused Inside Sales & Customer Service Representative to support our transit agency clients. This role blends sales support, order management, and customer service, with a focus on fare media products such as magnetic stripe tickets and RFID smart cards.

Key Responsibilities

• Serve as a primary contact for transit agency customers and distributors
• Respond to inquiries related to fare media products, specifications, and orders
• Process and manage orders for magnetic tickets, smart cards, and related supplies
• Support inside sales efforts including quotes, proposals, and follow-ups
• Identify opportunities for upselling (e.g., transitioning clients from magnetic stripe to RFID/contactless solutions)
• Coordinate with production and logistics teams to ensure on-time delivery
• Maintain accurate customer and order records in CRM systems
• Assist with issue resolution, including product quality, delivery, or technical concerns

Qualifications

• 1–3+ years of inside sales, customer service, or order management experience
• Experience in manufacturing, printing, smart cards, or transit industry preferred
• Strong communication and organizational skills
• Ability to manage multiple accounts and deadlines
• Detail-oriented with a focus on accuracy (especially for order specs and volumes)
• Proficiency in Microsoft Office and CRM tools

Preferred Experience (Nice to Have)

• Familiarity with magnetic stripe encoding or RFID/NFC technology
• Experience with secure card production or ticketing systems
• Exposure to public transit agencies or government clients

Compensation & Benefits

• Competitive base salary + performance incentives
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Opportunities for advancement in transit technology and sales

Why Join Us

• Work at the intersection of transportation and technology
• Support transit agencies transitioning to modern fare systems
• Be part of a stable and growing industry with long-term contracts

How to Apply

Submit your resume along with a brief summary of your relevant experience in sales, customer service, or technical product support.