Customer Service Representative | American Electric Power (Job #33412)

$18.00/hr. | American Electric Power | Benefits

American Electric Power (AEP) is one of the largest electric utilities in the U.S. We are growing and we want YOU to grow with us! We are partnered with InnoSource to offer direct-hire in office positions---you will become an AEP employee on Day One!

Are you a compassionate people-person who thrives on connecting with customers and resolving their issues with empathy? If so, we want to talk to you! As a Customer Operations Associate, you will play a crucial role in delivering exceptional service to our customers, ensuring their needs are met with care and efficiency.

Key Responsibilities

• Interact with customers via phone to assist with inquiries and resolve issues.
• Provide accurate information regarding orders, billing, and other account management tasks.
• Demonstrate empathy and understanding in all customer interactions.
• Document customer interactions and follow up as necessary to ensure satisfaction.
• Collaborate with team members and leadership to improve customer experience.

Qualifications:

• Excellent communication and interpersonal skills.
• Continuous learner mindset.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment.
• Previous customer service experience is preferred but not required.
• A high school diploma or GED
• Residency within 50 miles of the AEP office

Starting Pay: $18/hour Location: 700 Morrison Rd Gahanna, OH 43230

Benefits Available on Day One Include:

• Medical insurance
• Dental insurance
• Vision insurance
• Tuition assistance
• 401k and Pension
• Many more!

Ready to Take the Next Step?

This is more than just a job—it’s a chance to build a career with a company that cares about you. If you’re looking for a place where you can grow, make an impact, and be rewarded for your hard work, AEP is the place for you.

Apply today and let’s power a brighter future together!

InnoSource is built on the premise that through a well-designed process and passion, we can change the way people think about staffing firms. We have been Putting Passion to Work for over 25 years across North America, with a wide range of employers - mid-sized businesses to the Fortune 500.

We're serious about acquiring and retaining the highest quality talent. So we offer a benefits package that is among the best in the industry. It's one of the reasons our primary source of candidates is the employed workforce. They are excited and eager for this career opportunity, not resigned to it.

Highly qualified and passionate individuals in a well-matched environment create success. InnoSource's core competency is matching qualified and motivated candidates with long-term career opportunities at our high quality client companies.