Patient Access Representative

This temporary Patient Access Representative role is based onsite through successful completion of training and will transition to a hybrid schedule thereafter. Working five eight-hour days within an 8:00 a.m.–5:30 p.m. shift, the representative supports outpatient registration and performs pre-registration, patient registration, insurance and eligibility verification, EPIC scheduling, and related admissions activities. The role secures accurate demographic and financial information, supports Workers’ Compensation eligibility processes and deposits, and provides sensitive, high-quality customer service to patients and healthcare customers.

Responsibilities

• Complete patient registration and pre-registration for outpatient services.
• Verify insurance coverage, eligibility, and Workers’ Compensation information.
• Schedule patients in EPIC and maintain accurate registration data.
• Collect and secure applicable co-pays, deductibles, cash packages, and deposits.
• Communicate with patients through high-volume, multi-line telephone interactions.
• Provide responsive, sensitive, and professional customer service.

Required Qualifications

• High school diploma or GED.
• At least two years of experience in patient access and revenue cycle operations, a physician office, healthcare insurance company, or related healthcare revenue cycle role.
• EPIC experience, including patient scheduling.
• Experience with patient registration, insurance verification, and medical scheduling.
• Strong customer service skills.

Preferred Qualifications

• Experience answering multi-line, high-volume telephone calls in a healthcare call center environment.
• Interest in advancement to a Revenue Cycle Specialist role.

InSync is a national staffing firm specializing in education, healthcare, and non-clinical placements. InSync is a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) and a Disabled Veteran Business Enterprise (DVBE). These certifications reflect our commitment to accountability, regulatory compliance, and high standards of Service.