Customer Service Representative

Customer Service Representative (Call Center)

Location: Tempe, AZ

Job Type: Contract-to-Hire

Experience Level: Entry Level

Pay Rate: $21.00

Position Overview

We are seeking a Customer Service Representative to join a fast-paced call center environment in Tempe, AZ. In this role, you will be responsible for handling a high volume of inbound customer calls, providing exceptional customer service, and accurately documenting information across multiple systems. This position requires strong attention to detail, excellent communication skills, and the ability to manage confidential information with professionalism.

Responsibilities

• Handle inbound customer calls and occasional follow-up calls.
• Answer questions regarding prior authorizations, account information, and general inquiries.
• Provide accurate and professional customer service while maintaining confidentiality.
• Enter and update customer information across multiple systems and databases.
• Document customer interactions accurately and timely.
• Navigate various software applications to track customer information and communication history.
• Meet quality, accuracy, and productivity standards.
• Manage a call volume that may range from 50-100 calls per day depending on call complexity.
• Resolve customer concerns while maintaining a positive customer experience.

Required Qualifications

• Minimum of 1 year of recent call center experience.
• Strong customer service skills with a customer-first mindset.
• Basic computer proficiency and ability to learn multiple systems.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy in data entry.
• Stable work history with demonstrated job tenure of at least 1 year in previous positions.
• Ability to work in a fast-paced, metrics-driven environment.

Preferred Skills

• Call center experience
• Customer service experience
• Data entry and documentation
• Multitasking and problem-solving skills
• Ability to navigate multiple computer systems simultaneously

What We're Looking For

• Reliable and professional individuals who enjoy helping customers.
• Strong organizational skills and attention to detail.
• Ability to maintain quality and accuracy while managing a high call volume.
• Team players who can adapt to changing priorities and procedures.

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Application Deadline

This position is anticipated to close on Oct 31, 2026.

Workplace Type

This is a fully onsite position in Tempe,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.