Surgical Operations Specialist/Surgery Scheduler

Location:  In office

Position Type: Full-Time

About Us

At Ideal Eye Surgery, we are committed to advancing the future of eye care through innovative technologies and personalized treatment approaches. We deliver patient-centered care with a focus on trust, love, agility, unity, and joy. As a rapidly growing, privately-owned ophthalmology practice, we are seeking a skilled Full-Time Ophthalmology Surgical Technician & Team Manager to join our dynamic team. This position offers an exciting blend of hands-on surgical support and leadership responsibilities, playing a crucial role in the scheduling, coordination, and overall efficiency of our surgical operations.

Position Summary

The Surgical Operations Specialist plays a key role in coordinating and maintaining accurate, efficient surgical schedules across multiple surgeons and facilities. This position ensures patients receive timely communication, facilities are fully prepared, and all necessary resources are confirmed prior to surgery. The ideal candidate is detail-oriented, organized, and proactive, with strong communication skills and a commitment to exceptional patient and staff service.

Key Responsibilities & Duties

Scheduling & Coordination

• Create and maintain accurate surgical schedules for all surgeons and facilities.
• Communicate surgery dates, times, and pre-operative requirements to patients, surgeons, and surgical centers.
• Collaborate with cross functional teams and facility partners to ensure all details are aligned for smooth surgical flow.
• Track and update any schedule changes, cancellations, and reschedules in real time.
• Communicate with patients, as needed, regarding surgery changes and updates

Resource Management

• Confirm lens availability, surgical equipment, and pre-operative readiness for all scheduled procedures.
• Maintain awareness of each surgeon’s preferences, block times, and facility requirements to ensure accuracy and efficiency.

Documentation & Communication

• Ensure all scheduling documentation is complete, accurate, and distributed appropriately to surgical centers, providers and internal teams.
• Provide timely and professional communication to both patients and staff regarding scheduling details or changes.
• Regularly monitor and respond to patient inquiries assigned to surgical operations call center board and/or phone queue in a prompt, accurate, and timely manner.

Compliance & Service

• Ensure all scheduling activities adhere to established practice policies, procedures, and standard operating protocols (SOPs).
• Deliver excellent service and communication to patients, providers, and staff, supporting an efficient and compassionate surgical experience.

Additional Responsibilities

• Assist in other areas across the surgical team as needed and requested by management to support facility needs, provider needs or team needs.
• Travel to other Ideal Eye Surgery locations as required, filling in as a counselor 2-4 times monthly
• Perform additional scheduling or administrative duties as assigned.

 Qualifications

• Minimum 2-5 years of experience in surgical scheduling, healthcare coordination, or administrative support (ophthalmology preferred).
• Exceptional Detail-Orientation with ability to learn new systems and proficiency in Excel, Google sheets, EHR systems and scheduling software preferred.
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills.
• Ability to adapt quickly in a fast-paced, high-volume environment.
• Commitment to patient-centered care and team collaboration.
• Prior experience with Surgery Scheduling, ideally in ophthalmology, highly desirable.