Service Writer Internal / External

This is a full-time & year-round position 

Full-Time Position

Summary

The Service Writer supports the Service Department and is responsible for preparing work orders, ordering parts, receiving parts, stocking parts bins, claiming warranties, and providing exceptional customer service to RV Dynasty Customers.

Essential Duties And Responsibilities

• Provide our customers with a positive service experience & assure customer satisfaction.
• Schedule, coordinate, and supervise service orders with technicians, from customer drop off to customer pick up.
• Keep detailed, accurate records on service work, warranties, internal billing, etc.
• Ensure that work orders are cashiered in an accurate and timely manner.
• Track warranty work orders and warranty submissions and ensure they are billed and paid in a timely manner.
• Clearly communicate billing, inventory, warranty, or customer service issues to the Shop Foreman
• Responsible for walking through the services performed on the customer’s RV with each customer.
• Generate additional service work to drive sales and revenue to the service department.
• Maintain a safe and clean work environment.
• Promote the RV Dynasty brand and other product offerings.
• Other tasks required by the manager.

Knowledge, Skills, Abilities

To perform the job successfully, an individual should demonstrate the following competencies:

• Mechanical: Able to understand the basic mechanical and electrical systems on watercraft and RV’s and communicate issues to employees and customers.
• Selling: the ability to promote and sell the service centers products and services with a full understanding of what each product does and is, in order to communicate that with customers