Customer Service | 1st Shift | $24-$36
•Today
| Estimated Pay info | Based on similar jobs in your market$18 per hour |
|---|---|
| Hours | Full-time |
| Location | Walker, Michigan |
About this job
Job Description
Job Description
Customer Service Representative
Location: Grand Rapids, MI
Shift: 1st Shift
Pay: $24.00+ based on experience
Job Summary
The Customer Service Representative serves as the primary point of contact for business customers, ensuring a high level of service and support throughout the order lifecycle. This role is responsible for managing customer inquiries, processing orders, resolving issues, and coordinating with internal departments such as production, logistics, and sales to ensure timely delivery and customer satisfaction. Success in this position requires strong communication skills, attention to detail, and the ability to build and maintain long-term customer relationships.
What You'll Be Doing
As a Customer Service Representative, your core responsibilities will include:
- Serve as the primary contact for customers regarding orders, product information, pricing, and service-related inquiries.
- Process customer orders accurately and monitor order status from entry through delivery.
- Communicate with production, logistics, and sales teams to coordinate order fulfillment and resolve customer concerns.
- Respond promptly to customer questions, requests, and complaints, providing effective solutions and follow-up.
- Maintain accurate customer records, order details, and communication logs within company systems.
- Provide customers with updates on order status, inventory availability, and shipment schedules.
- Investigate and resolve order discrepancies, shipping issues, and product-related concerns.
- Support continuous improvement efforts by collecting customer feedback and identifying opportunities to enhance service levels.
- Build and maintain strong relationships with customers to encourage long-term business partnerships.
- Assist with reporting, documentation, and administrative tasks related to customer account management.
What We're Looking For
To be successful in this role, you should have the following:
Qualifications:
- High school diploma or GED required; associate degree in Business, Customer Service, Supply Chain, or a related field preferred.
- Previous experience in customer service, account management, order entry, or inside sales, preferably in a B2B manufacturing, distribution, or industrial environment.
- Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.
- Experience processing orders, managing customer accounts, and resolving customer concerns in a fast-paced environment.
- Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
- Experience using ERP systems, CRM platforms, or order management software preferred.
- Strong organizational and time management skills with the ability to prioritize multiple tasks and deadlines.
- High attention to detail and accuracy when entering orders, updating customer records, and reviewing documentation.
- Ability to analyze problems, identify solutions, and effectively resolve customer issues.
- Ability to work collaboratively with production, logistics, shipping, and sales teams.
- Strong follow-up skills and a commitment to providing exceptional customer service.
- Reliable attendance and the ability to maintain professionalism in a fast-paced manufacturing environment.
Why Join Us?
This is an excellent opportunity for both short-term and long-term employment. We are committed to
providing a supportive work environment and opportunities for growth.
Workbox Staffing Benefits:
- Weekly Pay
- Benefits including Health, Life, and Dental
- Veteran-Friendly and Equal Opportunity Employer
Ready to start? Apply online today and let’s DO GOOD together!
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1306650721 Posted: 2026-11-11 Job Title: Customer Service Representative
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