Scheduling Coordinator

???? Location: Mechanicsburg, PA | Onsite
???? Schedule: Monday–Saturday | One Weekday Off

• Monday–Friday: 11:30 AM–8:00 PM, with one weekday off

• Saturday: 8:30 AM–5:00 PM

Looking for a fast-paced opportunity where you can help customers, keep operations running smoothly, and make a direct impact on business results?

West Shore Home is hiring a Revenue Efficiency Coordinator to support our scheduling and customer service operations. In this role, you’ll communicate with customers to schedule, reschedule, and confirm upcoming appointments, helping maximize scheduling efficiency and keep projects moving toward installation.

This is a high-volume, metrics-driven role focused on communication, organization, problem-solving, and delivering an exceptional customer experience.

• Make outbound calls to schedule, reschedule, and confirm customer installation appointments

• Answer incoming calls and direct customers to the appropriate team when needed

• Identify opportunities to fill open appointment slots and offer customers earlier dates when available

• Respond to customer voicemails and chat inquiries

• Accurately document appointment details and customer interactions in our CRM system

• Monitor scheduling progress and work toward established performance goals

• Partner with internal teams to keep projects progressing toward installation

• Deliver exceptional customer service while helping the business meet its revenue targets

• Strong communication and customer service skills

• Ability to manage a high volume of calls while staying organized and accurate

• A proactive, results-oriented mindset

• Strong attention to detail and follow-through

• Ability to work independently and collaborate effectively with a team

• Comfort working in a fast-paced, metrics-driven environment

• High school diploma or equivalent required

• Previous customer service experience preferred

• $19.39–$20.39/hour starting pay

• Paid training

• Medical, Dental, and Vision insurance

• 401(k) with company match

• PTO and paid holidays

• Employee discounts and referral program

• Career growth opportunities

West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees.

We’re committed to creating a supportive culture where employees can grow, succeed, and make an impact.

#CorpCH

#ZR

Since 2006, West Shore Home has continued to change the face of home improvement at the intersection of quality and convenience. Built on a foundation of integrity and innovation, we are committed to providing our customers with a new kind of home improvement experience - one that accommodates their needs and keeps in step with their fast-paced, modern lives.