Customer Service Representative

Customer Service Representative
Pay Rate: $18 - $19/hr.
Schedule: 7:30am to 4:30pm, M-F
Location: Houston, TX 77060

Summary:
We are seeking a customer-focused, detail-driven individual to assist customers with maintenance inquires and service calls. In this role you’ll collaborate with customers, service technicians, and your onsite team to ensure calls are handled swiftly and accurately, and with exceptional service.

JOB RESPONSIBILITIES:

• Making and taking phone calls, submitting various work orders for service
• Obtaining updates and status reports from technicians and subcontractors
• Quoting and invoicing
• Updating customers on the status of the work and/or updating cloud-based customer websites with current and accurate details

EXPERIENCE/SKILLS REQUIRED:

• A minimum of two years of experience in customer service in an office setting.
• Knowledge of Microsoft Office products to include: Outlook, Word, and Excel.
• Outstanding phone etiquette and Customer Service skills
• Good written & verbal communication skills.
• Ability to work well independently as well as in teams.
• Sign or Construction industry experience is a huge plus but not required.

 
JOB DETAILS

• Monday- Friday
• Casual attire
• Onsite until fully trained. Once trained, work from home 1 day per week.
• Pre-employment physical and drug screen prior to start date required

Today’s job market is ultra-complex. Placing just the right people into just the right jobs doesn’t happen by chance. It’s a science. At PrideStaff, we’ve mastered the art of staffing to help our clients and candidates achieve their goals. Whether you’re a company looking for a true partner, or a job seeker looking to land a new position, PrideStaff experts eliminate guesswork and get results.