Customer Service Representative
| Verified Pay check_circle | Provided by the employer$15 - $17.62 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Fremont, Michigan |
Compare Pay
Verified Pay check_circleProvided by the employer$16.31
$39.17
$55.49
About this job
Job Description
Description:
WORK LOCATION : Fremont, MI
WORK SCHEDULE : FT / 8am - 5pm ; may require availability for evenings and weekends
As a Coordinator Contact Center Cust Serv – PRC, Nutrition, you serve as a key connection between Nutrition, consumers, and healthcare professionals (HCPs), helping gather insights that inform innovation, product development, and HCP engagement strategies.
KEY RESPONSIBILITIES
Conduct direct consumer and HCP engagement activities across phone, email, SMS, live chat, and digital platforms.
HCP Outreach & Recruitment
• Conduct outbound calls and email outreach to recruit HCPs into sampling, educational, and research programs.
• Gather feedback from HCPs on patient needs, product experiences, educational resource needs, and emerging nutrition trends to inform opportunities for the business.
HCP Sampling Program Execution
• Manage HCP sample requests and fulfillment programs for pediatricians, family practitioners, dietitians, and nurse practitioners.
• Co-develop educational toolkits, coupons and starter kits for patients
• Track sample utilization, reorder requests, and HCP engagement
Consumer & HCP Insights
• Execute consumer and HCP survey to uncover insights on product concept, unmet consumer needs and new shopping behavior to identify opportunities for growth.
• Partner cross-functionally to translate insights into recommendations that drive innovation, communications, and growth.
QUALIFICATIONS / REQUIREMENTS
• High School Diploma or GED
• Additional education or certification in customer service considered a plus
• Strong communication (both verbal and written) and interpersonal skills
• Computer and/or systems knowledge
• Problem solving skills • Customer service skills
• This position could require availability for evenings and weekends
Apolis is in an effort to help promising individuals realize their dreams by helping them build their careers and lives. We believe in promoting a culture of kindness, diversity, opportunity, and support. If we can’t help you, we will find someone who can.
Our growth is the product of over 30 years of experience in analyzing our clients’ needs and evolving our approach to IT and consulting solutions.
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