Quality Assurance Technician I

Benefits 

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time.  Additional paid sick leave is also provided if required by state or local law.  

Summary of Position:

The Quality Assurance Technician I is responsible for fact-checking tickets in a queue and testing customer-owned devices to ensure functionality prior to deployment.

Essential Functions:

• Responsible for time management while in a production environment
• Communicate and articulate issues when discovered in a concise manner to the team and manager
• Responsible for manual testing of customer-owned inventory
• Creation, management, and triage of defects within devices
• Ensure troubleshooting issues experienced during testing is being done properly
• Provide daily and weekly status reporting through approved software
• Follow written and verbal instructions from leads
• Responsible for the monitoring of the ticketing systems for test case management, creation, and execution
• Follow established processes and procedures for reporting and testing
• Archive all test documentation as directed

Competencies:

1. Ensures Accountability
2. Tech Savvy
3. Communicates Effectively
4. Values Differences
5. Customer Focus
6. Resourcefulness
7. Drives Results
8. Plans and Prioritizes
9. Decision Quality
10. Self-Development

Work Environment:

This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.

Physical Demands:

This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 60 pounds within the building and to other offsite locations as needed for project support.

Required Education and Experience:

• High School Diploma or general equivalent           
• 1-2 years of experience in a mobility production environment preferred

Qualifications:

• A+ preferred
• Ability to have a flexible schedule and ability to work early/late as needed for the project
• Experience with client-server systems and understanding the types of issues that may arise
• Ability to learn quickly in a dynamic environment
• Excellent oral, written, and interpersonal communication skills
• Ability to handle multiple tasks and priorities
• Ability to collaborate with team members and client to meet project deadlines and milestones
• Adapt easily to shifting priorities, process changes, and/or schedule changes
• Basic understanding of back-end infrastructure and design
• Understanding of iPhone, Android, and Windows mobile devices
• Comprehension and understanding of requirements for testing
• Ability to have strong attention to detail to be able to accomplish a wide variety of tasks
• Night and weekend work as required

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Denali Advanced Integration delivers exceptional technology solutions and services, powered by strategic experts and industry-leading partners to help guide our clients through the most complex IT challenges. Since 1992, Denali has been among the most trusted and prominent technology providers in North America.