Help Desk/Desktop Support Analyst

Robert Half is seeking an IT Technician to support corporate food distribution company based in Seattle, WA. This role focuses on hands-on desktop support, hardware and software troubleshooting, Microsoft 365 administration, and network connectivity. The ideal candidate has strong technical troubleshooting skills, provides excellent customer service, and can work collaboratively with IT teams to maintain reliable systems and support daily business operations. Apply today!

Duration: 3 months with potential to extend or convert

Location: 100% Onsite – site-to-site mileage reimbursement

-         Travel required to various locations between Kent-Ballard, WA

Schedule: Monday – Friday 7am to 4pm – must be flexible

Key Responsibilities:

• Provide Level 1 and Level 2 desktop support to corporate, remote, and plant employees.
• Troubleshoot hardware, software, operating system, and network connectivity issues.
• Install, configure, upgrade, and maintain computers, peripherals, and software applications.
• Support Microsoft 365, Active Directory, teleconferencing technology, and other business applications.
• Monitor software updates and distributions to ensure systems remain current and operational.
• Provide technical support through phone, email, video, in-person assistance, and remote connections.
• Assist with IT system implementations, business technology projects, and ongoing system maintenance.
• Document support requests, maintain technical records, and assist with inventory and supply ordering.
• Identify opportunities to improve IT support processes and system performance.
• Collaborate with IT team members to resolve technical issues and provide knowledge sharing and user training.

• 4+ years of experience in hands-on IT support experience, providing end-user support across multiple office locations.
• Experience managing support tickets through, including troubleshooting, prioritizing, and resolving issues from start to finish.
• Hands-on experience building and configuring computers from scratch, managing software licenses, and handling user permissions.
• Ability to administer, troubleshoot and maintain Microsoft 365 access and Active Directory
• Excellent communication and customer service skills, with the ability to support a wide range of users, from plant and warehouse employees to executives.
• Strong customer service, communication, problem-solving, and organizational skills.
• Ability to work independently while collaborating with IT team members.

Preferred Qualifications

• Experience supporting users across multiple office, remote, and plant environments.
• Familiarity with IT ticketing systems, technical documentation, and knowledge base management.
• Experience with system implementations, software updates, and network performance monitoring.