Application Support Engineer

Application Support Engineer

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Responsibilities

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• Troubleshoot and resolve production application issues.
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• Perform root cause analysis and implement permanent fixes.
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• Partner with development, infrastructure, and support teams to resolve complex issues.
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• Monitor application and SQL Server database performance and identify bottlenecks.
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• Create and maintain troubleshooting documentation, knowledge articles, and incident reports.
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• Automate repetitive operational tasks using scripts and tools.
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• Improve system scalability, availability, performance, security, and capacity.
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• Support continuous improvement of operational processes and customer experience.
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• Identify gaps and dependencies across the technical ecosystem.
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• Utilize DevOps and CI/CD tools to improve reliability and operational efficiency.
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Required Qualifications

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• Bachelor's degree in Computer Science or related field, or equivalent experience.
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• 8-10 years of related experience.
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• Experience supporting Java-based applications and SQL Server databases.
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• Experience with Java, Angular, Kafka, and SQL.
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• Knowledge of Agile, DevOps, Site Reliability Engineering (SRE), and software development practices.
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Technical Skills

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• SQL Server performance tuning, execution plan analysis, deadlock identification, and stored procedure debugging.
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• Ability to read, understand, and troubleshoot Java code.
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• Familiarity with job scheduling and configuration management.
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• Experience with Unix/Linux, shell scripting, and Tomcat.
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• Experience with AWS, Amazon S3, Azure, Docker, Ansible, Python, Splunk, and AppDynamics.
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• Ability to use monitoring tools to identify and troubleshoot application issues.
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Additional Requirements

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• Strong analytical and problem-solving skills.
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• Strong written and verbal communication skills.
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• Attention to detail and ability to work in a fast-paced environment.
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• Experience in securities or financial services is a plus.
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• Interest in AI technologies, AI Agents, and Microsoft Copilot.
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