Director of Clinical Operations

Description:

POSITION SUMMARY:The Director of Clinical Operations provides operational and administrative leadership for the day-to-day clinical operations of the five sites. The Director is responsible for ensuring the efficient delivery of high-quality, patient-centered care while supporting organizational goals related to access, clinical quality, patient experience, provider productivity, workforce performance, compliance, and financial sustainability.

RESPONSIBILITIES: 

1. Oversee the day-to-day clinical operations of the five sites to ensure efficient patient flow, appropriate resource utilization, and timely delivery of services. 
2. Identify barriers contributing to patient wait times, appointment delays, cancellations, and no-shows. 
3. Partner with scheduling and clinical teams to optimize provider panels and appointment utilization. 
4. Monitor patient flow from registration through discharge and identify opportunities to reduce delays and inefficiencies. 
5. Ensure appropriate coordination of same-day, urgent, and routine services. 
6. Support strategies that improve continuity of care and timely follow-up. 
7. Identify opportunities to improve efficiency and reduce unnecessary operational costs without compromising quality or access. 
8. Conduct regular one-on-one meetings, performance reviews, and coaching sessions. 
9. Provide direct supervision and leadership to assigned clinical operations staff and managers. 
10. Partner with the Chief Medical Officer, Medical Directors, and Site Managers to coordinate clinical and operational activities. 
11. Establish and maintain standardized workflows that promote efficient, safe, and patient-centered care. 
12. Monitor daily operations and proactively address operational barriers affecting patient care or staff performance. 
13. Ensure appropriate coordination among providers, nursing, medical assistants, care management, behavioral health, dental, and other clinical services as applicable. 
14. Ensure that clinical operations are aligned with organizational policies, procedures, strategic priorities, and FQHC requirements. 
15. Conduct regular operational rounds and huddles to identify issues and ensure timely resolution. 
16. Monitor health center performance against established clinical and operational goals and Key Performance Indicators (KPIs). 
17. Ensure continued annual recognition and compliance with NCQA Patient-Centered Medical Home (PCMH) standards and requirements. 
18. Utilize Leader Standard Work and performance management tools to establish accountability and maintain alignment with departmental and organizational objectives. 
19. Analyze productivity, access, patient flow, quality, staffing, and patient experience data to identify trends and performance gaps. 
20. Ensure staff understand performance expectations and their role in achieving health center goals. Communicate performance results and emerging operational issues to senior leadership. 
21. Partner with Finance and Leadership to monitor financial performance and operational trends. 
22. Promote employee engagement, accountability, teamwork, and professional growth. 
23. Address performance and employee relations matters in collaboration with Human Resources. 
24. Maintain strong working relationships with the Medical Director, Site Manager, providers, nursing leadership, and administrative teams. 
25. Participate in health center leadership meetings, operational reviews, and organizational committees. 
26. Communicate operational priorities, performance results, and changes effectively to staff. 
27. Escalate significant operational, staffing, quality, or compliance issues appropriately. 
28. Collaborate with Finance, HR, IT, Quality, Compliance, Facilities, and other departments to resolve operational issues. 
29. Other duties as assigned

Requirements:

Education and Experience Requirements 

• Bachelor’s degree in Public Health, Healthcare Administration, Health Services Administration, or a related field required. Master’s degree preferred. 
• Minimum of five (5) years of progressive experience in clinical operations, healthcare administration, or healthcare management, including at least three (3) years in a leadership or supervisory capacity. 
• Strong understanding of clinical workflows, healthcare regulations, regulatory compliance, and quality improvement initiatives. 
• Demonstrated experience leading multidisciplinary clinical teams, overseeing daily clinical operations, and implementing strategies to improve operational efficiency, patient care, and organizational performance. 
• Proven ability to manage competing priorities, drive process improvements, and collaborate effectively with clinical and administrative leadership. 

Preferred Qualifications 

• Experience working in a Federally Qualified Health Center (FQHC), community health center, or similar healthcare setting. 
• Working knowledge of Health Resources and Services Administration (HRSA) requirements, Uniform Data System (UDS) reporting, and associated quality and performance measures. 
• Proficiency in eClinicalWorks (eCW),