Parts & Service Coordinator

Job Overview: 

• Possesses a high school diploma or equivalent.
• Possesses experience in parts coordination, service scheduling, or a related administrative role.
• Demonstrates strong organizational skills and the ability to manage multiple tasks simultaneously.
• Demonstrates strong verbal and written communication skills.
• Possesses customer service experience with an emphasis on problem-solving and conflict resolution.
• Demonstrates proficiency with inventory management and scheduling software.
• Demonstrates familiarity with ERP systems and inventory control techniques.
• Possesses experience in the automotive, manufacturing, or heavy equipment industry preferred.
• Demonstrates the ability to analyze data, forecast parts demand, and improve inventory turnover.
• Possesses an associate degree or higher in Business Administration, Logistics, or a related field preferred.

Scope of Responsibility: 

• Coordinate and schedule service appointments between customers and service technicians to ensure efficient use of resources and timely service delivery.
• Manage parts inventory by ordering, receiving, and tracking parts to maintain optimal stock levels and prevent service delays.
• Communicate with customers regarding parts availability, service status, and any potential delays or issues.
• Collaborate with suppliers and vendors to expedite parts orders and resolve any discrepancies or shortages.
• Maintain accurate records of parts usage, service orders, and customer interactions to support reporting and continuous improvement efforts.

Cummins-Wagner Gives Back to Employees: 

• Employee Stock Ownership Program
• Bonus Program
• Tuition and Certification Fee Assistance
• 401k Match
• Flexible Spending Account
• Comprehensive Health Insurance
• Life Insurance
• Long-Term Disability Insurance

Our History: