Clinical Training Assistant

Pay: 28-33/hr (based on experience)

Location: 6633 NE Sandy Blvd. Portland, OR 97213

• Travel between all clinics as needed for training

Employment Type: Full-Time | ~40 hours/week

Schedule: Mon - Fri 8:00am - 4:30pm

POSITION SUMMARY

The Clinical Training Assistant will serve as a training mentor for the back office staff from onboarding to annual training. Must be experienced in Medical Assisting and flexible with training techniques. You are expected to travel to any/all of the clinics. The job operates within established parameters and influences development and/or decisions regarding new policies or guidelines. The position is responsible for quality clinical support care in a clinical setting. Additional responsibilities include call processing for the clinic and associated staff accountability at the clinic. This position has decision-making authority within the scope of responsibility and requires innovation/tenacity to improve internal processes. The consequences of errors result in suboptimal patient care and poor clinic workflow. 

*Please note that the items listed below are not all-inclusive of the standards expected of AFC.

ESSENTIAL DUTIES & RESPONSIBILITIES

Onboarding: Including but not limited to Medical Assistants, Externs, and MA Temp staffing

• Perform new hire systems onboarding - user set up, function and purpose of systems, and review any associated SOP 

• Ensure clear communication of new hire training schedule to all stakeholders

• Conduct onsite training for all new staff (flexibility needed)

• Ensure their time cards are correct for Clinic Managers

• Assist with developing and implementing training programs to meet company goals, including designing curricula and teaching classes

• Conduct training needs assessments to identify areas where new hires need to be trained in order to perform their jobs effectively

• Provide 2-week hands-on training

• Schedule follow-up training as needed

• Communicate issues to Clinic Manager, Training manager, and/or HR

Training

• Introduce and insure consistent use of SOP’s across all locations

• Train the clinics/leads/clinic coordinators as needed

• Assisting with the development of treatment plans based on employee needs and goals

• Administer ongoing support and supplemental training as requested by Clinic Managers

• Monitoring employee progress throughout the training process to ensure that they are meeting the requirements of the program

• Assist with developing training materials such as workbooks, manuals, handouts, and other learning aids

• Evaluate the effectiveness of training programs based on employee feedback or results of follow-up tests or evaluations

• Perform other job-related duties as assigned by your manager

QUALIFICATIONS

Required

• High School Diploma or GED

• Certificate from a Medical Assistant program or Equivalent on-the-job training

• 1+ year experience in a supervisory and/or training role

Preferred

• 1+ year experience in a medical office, preferred (urgent care experience is a bonus!)

• X-ray experience (RT or LXMO)? Even better!

COMPENSATION & BENEFITS

• 28-33 /hr (based on experience)

• Monthly travel stipend of $75

• Monthly team performance bonuses

• Free healthcare for you and your family through AFC

• 401(k) with 3% employer match after 1 year

• 3 weeks of paid time off

• On-the-job growth & training opportunities

• Supportive, non-toxic work culture that celebrates wins!

ABOUT AFC URGENT CARE PNW