DONOR SERVICE REPRESENTATIVE

General Job Summary

• Handle incoming and outgoing communication with TBN partners dealing with inquiries and requests relating to donations, gift offers, network programs, donor files and other matters
• Data entry on multiple software platforms for donor mail, phone calls, email, and website communication from TBN partners around the world
• Provide introductory support and communicate effective troubleshooting steps through various platforms, effectively diagnosing problems, and escalating issues to higher-level support, while monitoring timely resolution of inquiries

Requirements & Skills

• Previous high-volume customer service or call center experience
• Strong data entry and computer skills in a multi-tasking environment
• Strong Critical thinking skills and ability to problem solve – previous support desk experience a plus
• Excellent telephone etiquette and ability to interact in a warm, friendly, professional manner leaving a positive impression consistent with the Christian ministry of TBN
• Fluent in English with excellent written and communication skills – Bilingual English/Spanish a significant plus
• 40 wpm typing, 10-key proficiency
• Ability to discreetly handle sensitive and confidential information
• Enjoy an open-office, team-environment with significant interpersonal interaction