Customer Service Representative (Dental)

• Medical Insurance with optional Health Savings Account through Associated Bank 
• Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family) 
• Vision Insurance 
• Life Insurance 
• 401k 
• Company paid short term disability 
• Paid Time Off
• Paid Holidays
• FSA
• Critical Illness
• Hospital Indemnity
• Plus opportunities for pay increases and bonuses 

Job Responsibilities 

• Assist internal and external customers with billing issues and questions 
• Greet customers warmly and ascertain problem or reason for calling 
• Manage large amounts of incoming calls 
• Resolve problems by clarifying the customer’s complaint; determining the cause of the problem; working with other teams to resolve problems on customer accounts; following up to ensure resolution