Sales Operation Specialist

Are you a driven and customer-focused professional who enjoys building relationships and closing deals? If you’re looking to grow your career in aviation sales and join a dynamic, fast-paced team, we have the perfect opportunity for you! First Class Air Support, an First Class Air brand located in Louisville, KY, is seeking a dedicated Sales Operation Specialist to manage customer accounts, develop new business opportunities, and deliver outstanding service to our global client base.

Essential Job Functions:

• Utilize a First In, First Out (FIFO) process for inbound quotes by thoroughly researching requests, gathering current market pricing, and providing timely responses to customers.
• Deliver a consistently professional and service-oriented experience to ensure a First Class customer interaction.
• Collaborate with the Asset Management team to ensure all price quotations reflect accurate, up-to-date, market-based information.
• Conduct routine follow-ups with customers to confirm they have the information they need, using their preferred communication methods.
• Support full coverage of phone, email, and third-party marketplace inquiries, ensuring availability 24/7/365 for global customer needs as part of the Sales Operations team.
• Follow up on customer quotes at least twice daily during regular business hours and coordinate with internal teams to obtain any missing details required for accurate and timely responses.
• Provide exceptional follow-up and customer support to drive repeat business and foster long-term partnerships.
• Perform additional duties as needed to support department and company goals.
• Other duties as assigned

Requirements:

• Associate’s degree in Business, Aviation Management, or a related field.
• 2+ years of experience in sales, customer service, or account management.
• Excellent communication, negotiation, and interpersonal skills.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to learn proprietary software and manage CRM data effectively.
• Self-motivated and goal-oriented, with a passion for providing exceptional customer experiences.