DME Repair Service Specialist

Description:

  

We are seeking an organized, detail-oriented, and empathetic Durable Medical Equipment (DME) Repair Service Specialist to support the administrative coordination and daily operations of our DME repair services team. This individual will help ensure repair requests, documentation, and service activities are handled accurately, efficiently, and with a strong focus on patient/customer service.

In this role, you will act as the primary bridge between patients, insurance providers, technical teams, and vendors. You will handle everything from initial patient intake and insurance verification to sourcing parts quotes and managing service paperwork, ensuring patients receive timely and accurate equipment repairs.

Responsibilities:

• Patient & Customer Communication: Serve as the primary point of contact for patients and caregivers regarding equipment repair status, timelines, and financial responsibilities.
• Insurance Verification & Authorization: Review patient insurance policies, submit authorization requests, and verify coverage specific to DME repairs and parts replacement.
• Data Entry & Documentation: Accurately enter and update patient records, equipment serial numbers, diagnostic notes, and service histories in the DME billing software.
• Vendor & Quote Procurement: Contact manufacturers and vendors to obtain pricing and availability for replacement parts; compile cost estimates for approval.
• Repair Paperwork Management: Coordinate, track, and close out all repair work orders, ensuring compliance with regulatory and company standards.
• Flexibility: Ability to multi-task, prioritize, and manage time effectively. 

Requirements:

• Experience: 1–3 years of experience in DME, home medical equipment (HME), healthcare administration, or medical intake.
• Insurance Literacy: Proven understanding of medical billing, insurance verification, and prior authorization processes (Medicare, Medicaid, and private payers).
• Technical Aptitude: Strong data entry skills with high accuracy; familiarity with DME software (e.g., Brightree, CareTend, Bonafide, Niko, or similar electronic health records) is a plus.
• Communication: Exceptional verbal and written communication skills, with a compassionate approach to patient customer service.
• Organization: Ability to multitask, prioritize urgent repair requests, and track multiple moving pieces simultaneously.

PHYSICAL DEMANDS:

Occasionally lift/move up to 25 lbs.

Ability to stoop, bend over, kneel, sit, or stand for extended periods of times as needed to meet customer’s needs.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee discount
• Paid Holidays
• Paid Time Off
• Paid weekly