Store Manager

Position Summary

The Store Manager is responsible for the day-to-day operation of the store, including customer service, staff leadership, inventory management, buying and merchandising, and achieving sales goals. This position requires a hands-on leader who can multitask effectively, solve problems independently, and maintain a positive, productive work environment.

Key Responsibilities

Leadership & Team Management

• Coach and develop store employees.
• Complete and/or Delegate tasks effectively while maintaining accountability for results.
• Foster a positive, professional, and customer-focused culture.
• Train team members on store systems, buying procedures, customer service standards, and operational processes.
• Provide support to employees.
• Report to owner on issues, ideas, inventory over/under supply, etc.

Customer Service

• Deliver outstanding customer service and create a welcoming shopping experience.
• Assist customers with product recommendations and purchasing decisions.
• Resolve customer concerns professionally and effectively.
• Read customer situations, body language, and tone to provide the appropriate level of service and support.

Store Operations

• Oversee daily opening and closing procedures.
• Maintain accurate cash handling and register operations.
• Ensure the sales floor is organized, clean, and properly merchandised.
• Monitor inventory levels and assist with buying, pricing, and merchandising merchandise.
• Execute operational procedures and company standards consistently.
• Post occasional social media pics/videos (IG, FB, TikTok)

Multi-Tasking & Problem Solving

• Effectively manage multiple priorities during busy periods.
• Answer phones, assist customers, oversee register operations, and support staff simultaneously when necessary.
• Make sound decisions in a fast-paced retail environment.
• Adapt quickly to changing priorities and business needs.

Physical Expectations

Store managers are expected to lead by example in a hands-on environment. Daily responsibilities include receiving inventory, moving equipment, merchandising displays, reorganizing sales areas, and assisting customers with large items. The ability to lift and move up to 50 pounds is required.

Play It Again Sports in Livingston NJ is a small-business and locally owned. We buy and sell gently used and new sports and fitness gear. Our staff members are trained to provide athletes with the best possible fit in all categories.