Network Specialist

Role: Network Specialist 
Duration: 7-month contract-to-perm
Location: Onsite, Katonah, NY/School District in Westchester County, NY
Must have a car and valid driver’s license

Must-Haves:

• 3-5+ years of IT support experience
• Strong recent wireless network support and network incident troubleshooting experience
• Experience with Microsoft Entra, Azure, and Intune
• Level 2 hardware and software troubleshooting experience
• Strong Windows PC support experience
• Ticket queue management and ticketing system experienceboro
• Ability to troubleshoot network connectivity and networking infrastructure
• Strong communication, customer service, and willingness to learn
• Ability to provide technical guidance to junior team members
• Valid driver’s license and own vehicle

Plusses:

• ServiceNow experience
• Previous Genius Bar, Geek Squad, or similar customer-facing technical support experience
• Experience supporting an educational environment
• IT experience gained while working at a college/university

Day-to-Day:

• Handle 100% Level 2 IT support for a school district
• Resolve approximately 8-14 ServiceNow tickets per day
• Support executives, teachers, staff, and students
• Troubleshoot wireless and general network connectivity issues
• Maintain/troubleshoot routers, switches, servers, and web filters
• Support group policies and imaging
• Troubleshoot desktop PCs, printers, smartboards, phones, software, and applications
• Provide technical direction and guidance to Junior Network Specialists
• Participate in summer projects, including technology rollouts, migrations, and upgrades
• Communicate technical issues and solutions clearly to end users

Job Description:

Insight Global is seeking a Network Specialist for a top education services client. This candidate will provide hands-on Level 2 IT and network support within a school district in Westchester County, NY, supporting staff, students, teachers, and executives. The Network Specialist will resolve ServiceNow tickets, troubleshoot wireless and network connectivity, support routers, switches, servers, Windows PCs, printers, smartboards, and other end-user technology, while also providing technical guidance to junior team members. This is a highly visible, customer-facing opportunity offering exposure to both day-to-day support and larger technology rollouts, migrations, and upgrades.