Desktop Support Analyst

This energy industry organization is seeking an IT Service Analyst to provide hands-on technical support for employees across a corporate environment. This role focuses on troubleshooting end-user issues, supporting Microsoft technologies, provisioning hardware, and assisting with IT operations in a fast-paced enterprise setting.

POSITION: DESKTOP SUPPORT

LOCATION: DALLAS, TX

DURATION: 4 MONTH CONTRACT TO PERMANENT

RATE: $26 - $31/HOUR

RESPONSIBILITIES

• Provide Tier I and Tier II technical support for hardware, software, networking, and business application issues.
• Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, printers, conference room technology, and related peripherals.
• Manage user accounts, permissions, and access requests within Active Directory and Microsoft 365 environments.
• Document, track, and resolve service requests using IT ticketing and change management processes.
• Support onboarding activities, including workstation setup, account provisioning, and employee technology orientation.

REQUIREMENTS

• Associate degree or 2+ years of professional IT support, service desk, or desktop support experience.
• Experience supporting Windows operating systems, Microsoft 365, Exchange, and enterprise business applications.
• Working knowledge of Active Directory, file shares, permissions management, VPN connectivity, and remote support tools.
• Familiarity with mobile device management solutions such as Microsoft Intune or comparable platforms.
• Understanding of networking fundamentals including DNS, DHCP, Wi-Fi, VLANs, and switching concepts.
• Experience supporting audio/visual conferencing technology and meeting room equipment is a plus.
• Strong troubleshooting, customer service, communication, and multitasking skills