Test Center Administrator- Part Time

We are looking for a dependable Test Center Administrator to support daily exam operations at our South Carolina location. This is a Contract position for a detail-oriented individual who can create a secure, organized, and welcoming environment for test takers while managing administrative and proctoring duties. The role requires strong customer service, close attention to detail, and the ability to remain calm and effective in a busy testing setting.

Responsibilities:
• Welcome candidates upon arrival, confirm their identification, and guide them through the check-in process with courtesy and care.
• Carry out testing security procedures, including screening protocols and the use of handheld security devices when required.
• Monitor examinees throughout their sessions by conducting routine room checks and observing activity to protect testing integrity.
• Respond quickly to candidate concerns, resolve routine issues when possible, and escalate exceptions according to established guidelines.
• Troubleshoot basic equipment or workstation problems to minimize disruptions during the testing process.
• Maintain strict control over testing materials, workstations, and the overall exam environment to ensure security at all times.
• Complete detailed incident records and report any irregular behavior or policy violations promptly and accurately.
• Support daily site readiness by handling administrative tasks, organizing materials, and assisting with packing or unpacking equipment as needed.
• Apply test center procedures consistently while helping provide a fair, comfortable, and standardized experience for every candidate.
• Adjust to changing operating hours and business needs, including a schedule that may expand to six days per week, Monday through Saturday.• High school diploma or equivalent required; additional college coursework is a plus.
• At least one year of in-person customer service experience in environments such as retail, hospitality, food service, or similar settings.
• Strong verbal and written communication skills with the ability to prepare accurate reports and clear correspondence.
• Comfortable working in a fast-paced, high-volume setting while managing multiple responsibilities at once.
• Proficiency with Microsoft Office applications and Windows-based computer systems, including Outlook, Word, Excel, and web browsers.
• Ability to stand or remain stationary for extended periods, move through the testing room regularly, and escort candidates as needed.
• Must be able to bend, stoop, work in tight spaces safely, and lift up to 40 pounds when handling equipment or supplies.
• Ability to observe computer screens and camera monitors effectively while maintaining attention to detail during exam administration.