IT Support Specialist (BUS TCHL SUPP ANL 2 TX)

#CA-PS
Under the direction of the IT Supervisor, provide Tier 1 and Tier 2 technical support and endpoint engineering for the NBRI research, veterinary, and administrative community. Document, track and manage IT incidents and service requests in the UC Davis ServiceNow IT Service Management system from initial contact through resolution. Provide support via telephone, email, remote support tools and in person at client work areas. Deploy, configure, secure, maintain and refresh Windows and macOS desktops, laptops, tablets and mobile devices using modern endpoint management tooling including Microsoft Intune, Windows Autopilot, BigFix and JAMF. Build and maintain standard device configurations, application packages, operating system deployments and patch and vulnerability remediation activities in compliance with campus and UC security policy. Administer user accounts, groups and access permissions in Microsoft Active Directory and Microsoft Entra ID. Under the direction of senior IT staff, support institute server and virtual machine infrastructure, including virtual machine lifecycle tasks, guest operating system maintenance and documented operational procedures. Support computing attached to laboratory instruments, imaging systems and other specialized research equipment. Maintain hardware and software inventory and lifecycle records and support the institute computer refresh program. Follow documented procedures, develop and maintain unit documentation, and work on short term and long-term project assignments within the IT unit.

Apply By Date

11/4/2026 at 11:59pm

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in related area and / or equivalent experience / training.
• Information technology experience to independently research, plan, test, document and resolve incidents and problems, including technical experience to troubleshoot and maintain PC and Mac hardware, current operating systems and related software applications. Experience supporting and administering current Microsoft Windows client operating systems, including Windows 10 and Windows 11, in an enterprise or institutional environment. Experience supporting current macOS client operating systems, including deployment, configuration and application support.
• Experience with enterprise endpoint management and software distribution tools, such as Microsoft Intune, Windows Autopilot, BigFix, JAMF or Microsoft Configuration Manager, including operating system deployment, application packaging and distribution, configuration policy and patch management. Experience administering user accounts, groups and access permissions in Microsoft Active Directory and Microsoft Entra ID, including Group Policy or cloud based configuration policy. Experience providing technical support for Microsoft 365 applications, Exchange Online and Outlook, Teams, OneDrive and SharePoint, web browsers, PDF tools and other productivity applications. Supported wired and wireless networking, VPN and remote access, and multifactor authentication, including troubleshooting connectivity, addressing and name resolution issues at the client level. Supported mobile devices, including iOS and Android enrollment, configuration, security policy and application access.
• Experience with endpoint security practices, including patch and vulnerability remediation, disk encryption, endpoint protection and device compliance reporting. Experience with physical and logical disk management, data encryption, printer and peripheral device drivers, and current peripheral connection technologies. Used an IT service management or ticketing system, such as ServiceNow, to document, track, prioritize, escalate and resolve incidents and service requests. Experience with hardware and software asset inventory and lifecycle tracking, procurement support, and secure data sanitization and disposal. Assimilated technical concepts, terms and material, and explaining this material to non-technical clients.
• Interpersonal and customer service skills to work effectively and professionally with a diverse research, veterinary, animal care and administrative community. Organizational skills to manage multiple concurrent assignments, prioritize competing requests, work independently with minimal supervision, and meet deadlines. Written communication skills to produce clear technical documentation, standard operating procedures and client facing instructions.

Preferred Qualifications

• Experience with Windows Server or Linux server installation, configuration, patching, administration and security hardening.
• Experience supporting virtualized server infrastructure, such as Nutanix AHV, VMware or Hyper-V, including virtual machine provisioning and guest operating system maintenance.
• Experience supporting a migration from on premises Active Directory to Microsoft Entra ID, or supporting a hybrid identity environment.
• Experience supporting computing attached to laboratory instruments, imaging or picture archiving and communication systems, or other specialized scientific or clinical equipment in a research, clinical or regulated environment. Experience with scripting and automation, such as PowerShell, Bash or Python, to automate deployment, configuration, reporting and routine administrative tasks.
• Experience with vulnerability management tooling, such as Tenable or Nessus, and with remediation and reporting workflows.
• Experience with asset discovery and inventory platforms, such as Lansweeper, including reporting and data quality maintenance. Experience with backup and restore operations, including restore testing and documentation.
• Experience with UC Davis campus computing resources, including campus network and address management services, security operations, data center and communication resources, and the ability to use these resources for problem resolution.
• Experience developing and applying creative and innovative concepts to problem resolution. Experience working as a team player in a service oriented environment, including guiding, reviewing or mentoring the work of student employees or junior technical staff.
• Knowledge of UC Business and Finance Bulletin IS-3, HIPAA, or other regulated or protected data requirements in a research environment.

Key Responsibilities

• 50% - Desktop, Endpoint and Mobile Device Support and Engineering
• 15% - Laboratory, Imaging and Specialized Research Systems Support
• 25% - Identity, Systems and Infrastructure Support
• 10% - Documentation, Training and Continuous Improvement

Department Overview

The NBRI Information Technology Services Unit provides desktop, mobile device, endpoint engineering, identity, security, server, storage, network, application and database support to more than 300 users on and off site. The team also manages applications and databases containing research data supporting a variety of multidisciplinary operations, both research and business, and historical animal data on the 4,000 or more non-human primates housed at the institute.

The National Biomedical Research Institute, NBRI at UC Davis, formerly the California National Primate Research Center, is an Organized Research Unit that conducts interdisciplinary research programs on significant human health problems where the non-human primate is the animal of choice. In addition to its major efforts in the area of research, NBRI is also committed to both UC Davis and NIH missions of teaching and service.

POSITION INFORMATION

• Salary or Pay Range: $35.26/hr. - $57.13/hr.

• Salary Frequency: Hourly
• Salary Grade: STEPS
• UC Job Title: BUS TCHL SUPP ANL 2 TX
• UC Job Code: 007359
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100% Fixed
• Shift (Work Schedule): Manager will advise
• Location: Davis, CA
• Union Representation: TX-Technical Professionals
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting or or .

• High quality and low-cost to choose from to fit your family's needs
• UC pays for and coverage for you and your family
• for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including , , , , accident, critical illness and hospital indemnity
• , , and for eligible employees
• and Family Care discounts and resources
• to support thriving in all aspects of employee's lives
• On-site including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• and for eligible employees