CUSTOMER SERVICE REPRESENTATIVE - WIC PROGRAM

CUSTOMER SERVICE REPRESENTATIVE – WIC PROGRAM

LOCATIONDallas,TX75224|Onsite

COMPENSATION & SCHEDULE

• Pay Rate: $17.00 per hour

• Monday–Thursday: 8:30 AM–5:00 PM• Friday: 8:00 AM–4:30 PM• One Saturday per month: 7:30 AM–4:00 PM• 30-minute lunch break

ROLE IMPACT

SupporttheWomen,Infants,andChildren(WIC)programbyprovidingbilingualcustomerservice,eligibilityscreening,andadministrativeassistancetofamiliesaccessingessentialnutritionandhealthcareresources.Thispositionensuresaccurateparticipantrecords,efficientappointmentscheduling,andtimelydeliveryofWICbenefits.Successrequiresattentiontodetail,compassionatecommunication,andtheabilitytoassistfamiliesinafast-pacedpublichealthenvironment.

KEY RESPONSIBILITIES

• Interview WIC applicants, verify identification, income, residency, and immunization records, and determine eligibility for program benefits.• Issue WIC Electronic Benefit Transfer (EBT) benefits, maintain accurate participant records, complete data entry, and track inventory and reports using Texas WIN and XP software.

• Collect medical history information, perform finger-stick blood sample collection, and obtain height and weight measurements for infants, children, and adults.

• Provide bilingual customer service, greet and check in participants, answer telephone inquiries, schedule appointments, and maintain confidential records and files.

• Review immunization records, provide referrals to healthcare and social service agencies, and assist participants with WIC program requirements and resources.

MINIMUM QUALIFICATIONS

• High school diploma or GED and a valid State of Texas Driver's License.

• Minimum 2 years of experience in healthcare, education, community services, or social services.

• Bilingual communication skills required, with the ability to communicate effectively in English and a second language, provide professional customer service, and accurately maintain participant information.

CORE TOOLS & SYSTEMS

• Texas WIN – WIC Information Network

• XP Software – Participant Data Management

• WIC Electronic Benefit Transfer (EBT)

• Microsoft Office and Computer Data Entry

• Electronic Records and Appointment Scheduling

• Immunization Records and Eligibility Verification

• Basic Health Screening and Finger-Stick Blood Collection

PREFERRED SKILLS

• Familiarity with WIC program guidelines, nutrition assistance, and eligibility requirements.

• Experience working with women, infants, children, and diverse community populations.

• Knowledge of Power of Influence (P.O.I.) principles and ability to complete required WIC nutrition training modules during the probationary period.

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