Accounting Specialist

Accounts Receivable / Collections Specialist

Position Type: Accounting / Finance / Collections
Work Location: 100% Onsite
Work Environment: Fast-paced, professional office setting

Job Summary

We are seeking a detail-oriented and highly organized Accounts Receivable / Collections Specialist to assist with collecting outstanding payments, processing financial transactions, maintaining accurate accounting records, and supporting daily financial operations.

The ideal candidate will have experience in accounts receivable, collections, bookkeeping, and financial reconciliation. This position requires strong analytical skills, attention to detail, and the ability to manage multiple responsibilities in a fast-paced environment.

The selected candidate will communicate with customers regarding outstanding balances, research delinquent accounts, process payments, and ensure compliance with applicable laws, regulations, and established procedures.

Key Responsibilities

Accounts Receivable and Collections

• Assist with collecting outstanding receivables, including returned payments, fuel tax assessments, audit assessments, civil penalties, and miscellaneous outstanding balances.
• Contact delinquent customers through telephone calls, emails, and written correspondence to resolve outstanding accounts.
• Utilize skip-tracing techniques and available research tools to locate customers with delinquent accounts.
• Review customer accounts, investigate payment discrepancies, and determine appropriate collection actions.
• Apply applicable state statutes, regulations, and organizational policies when handling collection activities.
• Maintain accurate records of collection efforts, customer communications, and payment arrangements.
• Assist with processing bank levies, bond claims, and transfers between agencies.
• Prepare and refer qualifying delinquent accounts to the appropriate legal authorities for further collection action.
• Process the removal or write-off of uncollected debt in accordance with established policies and procedures.

Payment Processing and Financial Transactions

• Process credit card payments, checks, returned payments, and other financial transactions.
• Prepare and process daily internal deposits.
• Validate, record, and report collected revenue.
• Ensure financial transactions are processed accurately and in a timely manner.
• Review payment records and identify discrepancies requiring additional research or correction.
• Maintain organized financial records and supporting documentation.

Accounting and Reconciliation

• Perform general ledger accounting functions.
• Assist with banking activities and financial account reconciliation.
• Conduct account analysis to verify balances and identify discrepancies.
• Reconcile payment transactions, deposits, and financial records.
• Prepare and maintain accurate accounting documentation.
• Support financial reporting and ensure revenue is recorded appropriately.

Administrative and Operational Support

• Communicate professionally with internal departments and external customers.
• Prepare collection letters, financial correspondence, and account documentation.
• Develop, update, and maintain written desk procedures and operational instructions.
• Participate in testing internal system enhancements to ensure accuracy and functionality.
• Enter, review, and update financial information in computerized accounting systems.
• Manage multiple tasks and priorities while meeting established deadlines.
• Perform additional accounting, collections, and administrative duties as assigned.

Required Skills and Qualifications

• Knowledge of accounts receivable, collections, and basic accounting principles.
• Understanding of bookkeeping, banking transactions, and general ledger accounting.
• Strong mathematical, analytical, and problem-solving skills.
• Excellent attention to detail and accuracy.
• Strong computer skills, including proficiency in Microsoft Office and Excel.
• Experience with data entry and maintaining financial records.
• Ability to research delinquent accounts and utilize skip-tracing resources.
• Strong verbal and written communication skills.
• Ability to communicate professionally with customers regarding sensitive financial matters.
• Ability to interpret and follow applicable policies, procedures, laws, and regulations.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize assignments in a fast-paced environment.
• Ability to work independently and collaboratively with a team.
• Experience handling confidential financial information with professionalism and discretion.

Preferred Experience

• Previous experience in accounts receivable, collections, accounting, or financial administration.
• Experience processing credit card payments, checks, and bank deposits.
• Familiarity with account reconciliation and general ledger functions.
• Experience researching delinquent accounts or performing skip tracing.
• Knowledge of debt collection procedures, bank levies, and financial reporting.
• Experience working with government accounting procedures or regulated financial operations.

Work Environment

• 100% onsite position; remote or hybrid work is not available.
• Fast-paced office environment requiring the ability to manage multiple tasks simultaneously.
• Frequent communication with customers and internal departments by telephone, email, and written correspondence.
• Regular use of computers, accounting systems, spreadsheets, and financial databases.
• Position requires accuracy, professionalism, confidentiality, and the ability to meet deadlines.