Customer Service Representative - Outbound

Job Summary

Job Title: B2B Customer Service Representative – Sales Appointments - Outbound - Hybrid

Job Location: Tempe, AZ

Base Salary: $18.50/hour + performance-based bonus opportunities + $1400 retention bonus.

Your potential has a place here with TTEC’s award-winning employment experience. As a sales appointment setter working onsite in Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work® certification in the United States says it all!

You’ll connect with small business customers and prospects to understand their needs, identify sales opportunities, and schedule appointments with sales consultants when a solution may be a fit. Using your customer service, sales, communication, and decision-making skills, you’ll ask thoughtful questions, capture clear notes, and help set up the next conversation for success.

Responsibilities: 

• Connect with customers and prospects to identify needs and sales opportunities
• Ask discovery questions to understand business workflows and customer priorities
• Schedule appointments with sales consultants when a solution may support the customer
• Capture clear notes to support effective follow-up and consultative conversations
• Follow pipeline, adherence, and customer follow-up expectations
• Support new customer acquisition and expanded customer relationships

Qualifications:

• High school diploma or equivalent
• 1+ year of post-secondary education or 2+ years of sales experience
• 6+ months of customer-facing experience
• Comfort making recommendations, solving problems, and escalating when appropriate
• Strong written and verbal communication skills
• Computer experience and ability to work across multiple systems
• Sales, appointment-setting, lead generation, or quota-based experience

Benefits:

•  A team environment supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Opportunity to work hybrid based on reaching and maintaining performance standards
• And yes... $18.50/hr base + performance-based bonus opportunities, a $1400 retention bonus (conditions apply), and benefits you'd expect, like paid time off, wellness and healthcare benefits, and maybe a few that would pleasantly surprise you (like tuition reimbursement)