ADRC LIAISON

Job Summary:

The ADRC Liaison will assist the Aging and Disability Resource Center (ADRC) by providing support to staff within the department. 

Duties and Responsibilities:

• Serve as the liaison between the ADRC/Intake and I&R Teams.
• Receive, scan, and route documentation to appropriate ADRC staff.
• Provide clerical and administrative support to ADRC staff.
• Assist with mailings including EMS Release and Post Screening Letters.
• Review and scan Notice of Case Action and Privacy Practice forms.
• Research and verify resource information for review by authorized I&R staff.
• Provide clear and accurate notes from conference calls and meetings. 
• Assist with onboarding, training logistics and staff training records.
• Communicate professionally with clients, staff, providers, and community partners.
• Complete projects assigned by the ADRC Director.
• Maintain HIPAA compliance and confidentiality.
• Any other duties as assigned.

Education:

High School/GED and experience with administrative support services. Experience working in a nonprofit/human service/social services organization a plus. 

Skills/Qualifications:

• Ability to communicate effectively and work collaboratively with older adults, adults with disabilities, caregivers, stakeholders, and community partners with professionalism, empathy, compassion, and genuine concern. 
• Excellent customer service, interpersonal and telephone communication skills. 
• Strong organizational skills and attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft 365 applications including Outlook, Teams, Word, Excel, Adobe and agency-specific software systems. 
• Ability to work independently while contributing effectively as a member of a collaborative team.
• Ability to maintain confidentiality and handle sensitive client information in accordance with HIPAA and agency policies. 
• Bilingual (English/Spanish) preferred. 

Special Requirements: Must pass DOEA Level II criminal background screening. Must sign SMMCLTC Program – Prohibited Activities form. 

Equal Opportunity Employer:

At AAAPP, we take pride in providing equal employment opportunities to everyone regardless of race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.

Accordingly, the purpose of this policy is to reinforce our commitment to the creation and maintenance of a diverse workplace where equality, respect, and consideration for one another are the norm.

The agency conducts background screening. Please see the link for more details https://info.flclearinghouse.com

Job Type: Full-time

Salary: $21.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending accounts
• Health insurance
• Paid time off
• Vision insurance