Customer Service Specialist

Customer Service Specialist

• Location: Fair Lawn, NJ
• Position Type: Full-Time (Temp-to-Perm)
• Hours: Monday – Friday, 8:30 AM – 5:00 PM (Includes coverage every 3rd Saturday from 10:00 AM – 4:00 PM)
• Pay Rate: $22.00 / hour

Job Summary

Are you looking for a professional, progressive work environment where you are surrounded by a team sharing a common goal? Are you currently working, but open to exploring a better opportunity?

We are seeking a proactive, highly organized Customer Service Specialist to join our team in Fair Lawn, NJ. In this role, you will deliver a unique, memorable experience by resolving customer inquiries with compassion, care, and precision. This is an immediate-start, temporary-to-permanent position ideal for a self-motivated team player who excels in a fast-paced environment and is willing to go above and beyond.

Key Responsibilities

• Customer Relationship Building: Develop trusted, long-lasting relationships with consumers by providing prompt, high-quality service.
• Service Scheduling & Processing: Answer incoming customer service calls, schedule appointments, and complete required service paperwork.
• Database & Sales Tracking: Maintain and update customer databases, compile sales reports, and track daily progress.
• Lead Generation: Source and develop client referrals to support ongoing operations.
• Task Management: Adapt quickly to changing priorities, manage multiple tasks simultaneously, and assist the team as new responsibilities arise.

Qualifications

• Experience: 1–2+ years of successful customer service experience (2+ years strongly preferred).
• Communication Skills: Excellent verbal and written communication skills with a clear, pleasant, and professional phone manner.
• Technical Skills: Proficiency in Microsoft Office applications and a demonstrated ability to quickly learn new software and interfaces.
• Key Competencies: Strong attention to detail, problem-solving abilities, high customer focus, and a collaborative team mindset.

Employee Benefits

As an employee, you will have access to a comprehensive benefits package, including:

• Medical, Prescription, and Wellness Benefits
• Dental and Vision Plan Options
• Short-Term Disability
• 401(k) Retirement Plan
• Holiday Pay

PrideStaff is a national staffing service founded in 1978 with over 80 locations nationwide. We are currently expanding with a new office in East Hanover and are looking for individuals to share our mission: Consistently provide client experiences focused on what they value most. Professionals who are client service driven, goal orientated, organized and have an internal drive for success possess the qualities to be successful with PrideStaff. Additionally:

•\tClients and candidates consistently rate PrideStaff among the top recruiting firms within the staffing industry based on Net Promoter Score (NPS) data
•\tPrideStaff provides comprehensive training to Staffing Consultants on our proven sales, recruiting and staffing processes
•\tWe help our Staffing Consultants succeed with leading edge recruiting technology and performance improvement programs
•\tWe offer one of the most unique and competitive compensation plans in the Staffing and Recruiting industry